Laureen Jumwa

Tourism and Travel Management Professional

Talent

Ukunda, KwaleMember since August 13, 2026

AdaptabilityCommunicationCustomer ServiceHotel ReservationsFlight ReservationsTicketingFare AnalysisItinerary PlanningTour CostingManagerial SkillsMarketing TravelAgency Financial Management and AccountingSelling SkillsAdvanced Fares and TicketingTour ProductionGround Operations ManagementAirline and Airport SecurityBaggage Handling ManagementPeople ManagementFraud Prevention

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AdaptabilityCommunicationCustomer ServiceHotel ReservationsFlight Reservations

About

I am a highly motivated and detail oriented individual offering high interpersonal skills to develop global customer solutions. I am good at oral and written communication skills functioning well both independently and collaborate with all my colleagues. My goal is to become a valued asset.

Experience

Customer Service - Ethiopian Airlines

(2025-11 - 2026-04)

Handling reservations, ticketing, flight information, and any other queries on the products and services of the airline by walk in clients, email or telephone.
Making flight reservations issuing tickets and other travel documents.
Checking visa, health and immigration requirements
Conducting fare analysis of itineraries.
Provided Customer Service and Travel Consultations.

Customer Service - Simba Lodges Reservation Offices

(2025-07 - 2025-10)