Laureen Jumwa

I am a highly motivated and detail oriented individual offering high interpersonal skills to develop global customer solutions. I am good at oral and written communication skills functioning well both independently and collaborate with all my colleagues. My goal is to become a valued asset.

Customer Service - Ethiopian Airlines

(2025-11 - 2026-04)

• Handling reservations, ticketing, flight information, and any other queries on the products and services of the airline by walk in clients, email or telephone.
• Making flight reservations issuing tickets and other travel documents.
• Checking visa, health and immigration requirements
• Conducting fare analysis of itineraries.
• Provided Customer Service and Travel Consultations.

Customer Service - Simba Lodges Reservation Offices

(2025-07 - 2025-10)

• Hotel reservations

Diploma - Tourism Management and Development - AIR TRAVEL AND RELATED STUDIES CENTER (2024-01)

Kenya Certificate of Secondary Education - CARDINAL OTUNGA GIRLS High School (2018 - 2021)