Lauren Konzi

I'm a proactive, self-driven and versatile fast learner with excellent communication skills offering exceptional interpersonal and organizational skills.

Production Coordinator at Shahada Pang TV (2024-01 – Present)

• 3+ live shows, ensuring seamless execution and engaging on-air experiences by coordinating presenters and technical teams under tight deadlines.
• Spearheaded the adoption of vMix live production software, improving show interactivity and visual quality, leading to a 25% increase in audience engagement (based on viewer feedback and analytics).
• Led full-cycle production of weekly programs, resulting in the on-time delivery of 100% of scheduled broadcasts without quality compromise.
• Enhanced audio quality by optimizing sound mixing processes, reducing technical issues by 30%, and elevating the overall broadcast standard.
• Collaborated cross-functionally with technical teams, presenters, and creative directors to align production vision, provide direction, and ensure cohesive broadcast quality.

Call Centre Agent at Metro Campaign - CCI Kenya (2025-07 – 2025-11)

• Handled a high volume of inbound and outbound customer calls while delivering professional, courteous, and efficient service.
• Assisted customers with account inquiries, service requests, billing concerns, and general product information.
• Accurately documented customer interactions and updated records in the company's CRM system.
• Resolved customer issues promptly while maintaining high standards of customer satisfaction and first-call resolution.
• Followed company policies, quality assurance standards, and campaign procedures to ensure compliance.
• Met and consistently worked toward key performance indicators (KPIs), including call quality, productivity, attendance, and customer satisfaction.
• Demonstrated strong communication, active listening, problem-solving, and conflict resolution skills in a fast-paced call centre environment.
• Collaborated effectively with team members and supervisors to improve customer experience and achieve campaign objectives.

Editor at FONTECH MEDIA (2021-01 – 2022-12)

I was responsible for compiling of videos and sounds that would at the end tell the story of a beautiful love story through a wedding.

Presenter at FONTECH MEDIA (2021-01 – 2022-12)

I partly worked as a presenter during weekends for a wedding show at Fontech and also run a show that hosted young talented artists.

Camera Operator at FONTECH MEDIA (2021-01 – 2022-12)

I partly worked as a camera and video operater,responsible for shooting different content for fontech Media.

Radio Reporter at Radio Kaya (2022-01 – 2022-12)

Briefly worked with Radio Kaya in Kwale county and I was responsible for sourcing and compiling news worthy stories.

Radio Presenter at Radio Kaya (2022-01 – 2022-12)

Participated weekly in a show that involved talks and music.

Social Media Manager at Radio Kaya (2022-01 – 2022-12)

I got a chance to also engage with people through social media Apps for Radio Kaya such as Facebook.

Diploma in Journalism and Mass Communication – MT. Kenya University, Thika Campus (2018-01 – 2020-12)

Kenya Certificate of Secondary Education – Mt. Kinangop Girls Secondary School (2010-01 – 2017-12)

Kenya Certificate of Primary Education – Raahan Academy (2006-01 – 2013-12)