Customer care agent
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My name is Laurine Ochieng,I am 26 years old lady. I studied at Cooperative University and graduated with a diploma in Public Relations and Advertising. I have more than four years experience working as a call centre agent and I'm well conversant with data entry work. I am very passionate about cooking.
WORK EXPERIENCE AUGUST2019-SEPTEMBER 2020Customer Care Representative - Kenyatta National Hospital.FEBRUARY 2021-APRIL 2022Traderoots Limited- Sales/ Customer Care Representative.Currently working at Baobox as a hostess.SKILLS GAINED Excellent communication and interpersonal skills. Strong problem-solving abilities.Customer-focused and empathetic.Sales and negotiation skills.Time management and multitasking.Proficiency in relevant data storage and analysis software.Strong verbal, written, and statistical skills.Ability to relate to different customers at different levels.Ability to work under minimal supervision.Ability to multi task.Good listening skills.
EDUCATION BACKGROUND 2018– 2019 Cooperative University of Kenya2013 – 2016 Ndigwa Secondary 2004– 2011 Oxic primary school
