Leah Kagema
Virtual Assistant and Customer Support Specialist
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About
Results driven Virtual Assistant and Customer Support Specialist with a strong background in client communication, administrative support, and online engagement. Experienced in handling customer inquiries, resolving complaints, and maintaining a professional brand voice across email, chat, and social platforms. Known for delivering clear, human centered communication and adapting tone based on platform and audience.
Brings a unique combination of healthcare training, insurance experience, and digital support skills to provide efficient, empathetic, and reliable remote support.
Experience
Virtual Assistant & Customer Support - Remote - Remote
- Responded to customer inquiries across email and messaging platforms with professionalism and speed
- Managed customer complaints and resolved issues while maintaining a positive brand image
- Performed administrative tasks including scheduling, data entry, and inbox management
- Monitored customer feedback and identified recurring issues for improvement
- Maintained organized digital records and improved workflow efficiency
Insurance & Claims Assistant - Kenya - Kenya
- Processed insurance claims accurately and efficiently
- Communicated with clients to gather information and provide timely updates
- Handled sensitive and high pressure situations with professionalism
- Improved documentation and tracking systems for better claim processing
Education
Diploma - Community Health Nursing - Kenya Medical Training College
