Leah Kagema

Results driven Virtual Assistant and Customer Support Specialist with a strong background in client communication, administrative support, and online engagement. Experienced in handling customer inquiries, resolving complaints, and maintaining a professional brand voice across email, chat, and social platforms. Known for delivering clear, human centered communication and adapting tone based on platform and audience.

Brings a unique combination of healthcare training, insurance experience, and digital support skills to provide efficient, empathetic, and reliable remote support.

Virtual Assistant & Customer Support - Remote - Remote

• Responded to customer inquiries across email and messaging platforms with professionalism and speed
• Managed customer complaints and resolved issues while maintaining a positive brand image
• Performed administrative tasks including scheduling, data entry, and inbox management
• Monitored customer feedback and identified recurring issues for improvement
• Maintained organized digital records and improved workflow efficiency

Insurance & Claims Assistant - Kenya - Kenya

• Processed insurance claims accurately and efficiently
• Communicated with clients to gather information and provide timely updates
• Handled sensitive and high pressure situations with professionalism
• Improved documentation and tracking systems for better claim processing

Diploma - Community Health Nursing - Kenya Medical Training College