Customer Experience/ Training and compliance
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Detail-driven customer experience and compliance manager. Focused on maximizing company compliance with set laws and standards. very highly skilled in analyzing risks and knowledgeable about internal controls and procedures and implementing policies to meet regulatory standards.
As a compliance champion, I review all monetary and nonmonetary adjustments and design audit structures. Create and review processes used on all escalation requests.
As a senior quality and training lead, I identify gaps and build training materials. Lead the onboarding process for customer service. Track performance for teams and have performance management conversations with team members and as a leader I motivate team members to be the best in what they do.
Diploma in TV Production.
