Leonard Ng'eno

I am a results-driven professional with a strong background in data annotation, content moderation, and digital operations, with experience working across globally recognized companies such as Sama, CloudFactory, e2f, and Dreamport.

Over the years, I have developed expertise in Generative AI projects, quality control, and large-scale data processing, consistently delivering high-quality results while meeting strict client expectations. I have also taken on leadership responsibilities as a Content Moderation Team Leader, where I managed teams, improved workflows, and ensured performance excellence.

Beyond operations, I am passionate about digital marketing and content creation, currently building my brand through Flame Socials, where I help businesses grow their online presence through strategic social media marketing.

I am highly adaptable, detail-oriented, and committed to continuous learning. With a growing interest in frontend engineering and tech-driven solutions, I am focused on expanding my skill set and contributing to innovative, impact-driven projects.

Team Leader at Sama Ltd Kenya (2024-07 – Present)

As a dedicated Content Moderation Team Leader at Sama, spearhead the management and development of a dynamic team of content moderators, ensuring the delivery of high-quality moderation services to clients across various platforms. Drawing upon expertise in content moderation strategies and best practices, foster a culture of excellence, collaboration, and continuous improvement within the team.

• Lead and inspire a team of content moderators, providing guidance, mentorship, and support to empower them to excel in their roles and achieve team objectives.
• Oversee the day to day operations of the moderation team, including workload management, issue resolution, and performance monitoring, to ensure optimal efficiency and effectiveness.
• Establish and enforce quality standards and guidelines for content moderation activities, conducting regular audits and reviews to maintain accuracy, consistency, and compliance with client requirements.
• Serve as the primary point of contact for clients, collaborating closely with them to understand their moderation needs, address concerns, and deliver solutions that meet or exceed expectations.
• Design and deliver training programs and workshops to enhance the skills, knowledge, and performance of team members, keeping them abreast of industry trends and emerging technologies.
• Identify opportunities to streamline and optimize content moderation workflows and procedures, leveraging automation and innovation to drive efficiency and scalability.

Junior Data Annotation Specialist - Freelancer at CloudFactory (2022-11 – Present)

As a Junior Data Annotation Specialist, help train AI/ML and improve predictions' quality. As a specialist, responsible for annotating and analyzing various data sets and drawing intelligent conclusions to support Client's mission to train machine learning algorithms.

• Used in-house software and tools to label audio for the mapping team.
• Collaborate with team members to help improve on the design of an efficient labeling interface
• Strong computer vision and machine learning knowledge
• Ability to make judgment calls on difficult edge cases
• Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
• Maintained records of daily productivity
• Followed procedures defined by run logs and monitoring systems.
• Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
• Collaborated with multi-functional roles to communicate and align development efforts.
• Adaptable and proficient in learning new concepts quickly and efficiently
• Use strong analytical and problem-solving skills to develop effective solutions for challenging situations

Team Captain/Quality Reviewer at Sama Ltd Kenya (2020-11 – 2023-07)

Maintained the Moderation Guidelines and ensured they are up to date. Reviewed and moderated all user-generated content and user profiles either pre-, post- or reactive moderation within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.

• Maintain the Moderation Guidelines and ensure they are up to date.
• Review and moderate all user-generated content and user profiles either pre-, post - or reactive moderation within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
• Implement the online community moderation strategy, coordinating with stakeholders across the company to ensure its effectiveness and providing superior quality of customer service and support to our clients with the help of various communication tools.
• Service Community Admin accounts, processing emails and complaints, escalating when necessary.
• Monitor all industry and company information and news to anticipate potential issues.

Freelance Annotation Specialist at Remotask (2019-11 – 2023-07)

As a Freelance Annotation Specialist at Remotask, contributed to various projects involving data annotation, image segmentation, data enrichment, and product categorization. Utilizing keen attention to detail and proficiency in data labeling techniques, supported the development of high-quality datasets for machine learning and AI applications.

• Data Annotation: Accurately labeling and annotating various types of data, including images, text, and audio, to facilitate machine learning model training and validation.
• Image Segmentation: Proficiently segmenting images to identify and label specific regions of interest, ensuring precise analysis and classification.
• Data Enrichment: Enhancing datasets by adding valuable metadata, attributes, or context to improve their usefulness for downstream applications.
• Product Categorization: Classifying products into appropriate categories based on defined criteria, contributing to improved organization and search ability of online catalogs.

Diploma in E.Electronics Eng. – Eldoret Polytechnic (2012 – 2014)

Secondary Education – Chebisaas Boys High (2006-01 – 2009-11)