Leonard Terer

Terer is a Functional consultant at Impax Business Solutions with specific strengths in Business Information Systems. Has sound knowledge of and understanding of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems and Microsoft Dynamics 365: Core Finance and Operations. Highly experienced, skilled, and dedicated ICT Support Specialist/Administrative Assistant with proven track record of 10+ active years offering world class professional technical support to colleagues and clients on site, remotely and/or through ticketing systems, installing, and maintaining hardware and software, managing user accounts, maintaining, and managing inventory. Skilled in administering training and providing Customer and End-User Help Desk Support. Possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Skilled in resolving complex issues, multitasking, team motivation and leadership; routinely demonstrate excellent interpersonal skills, strong organizational, prioritization, and time management expertise with executive ability to promote confidence and build strategic relationships. Highly competent, trustworthy, resourceful, and reliable professional focused on organizational objectives while maintaining a professional environment.

Terer is a Functional consultant at Impax Business Solutions with specific strengths in Business Information Systems. Has sound knowledge of and understanding of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems and Microsoft Dynamics 365: Core Finance and Operations. Experienced and dedicated IT consultant/specialist with over 10 years of experience in a fast-paced diverse-tech company. Eager to offer superb analytical and IT skills to facilitate company and its client base growth. In previous roles recognized for top company-wide quality satisfaction rating (over 90%). Also, reduced client wait time by 20% and boosted client satisfaction ratings by more than 40% in a single quarter.

Terer holds a Bachelor’s Degree in Business Information Technology from ( University of Greenwich, London).