Quality Assurance System Engineer - E&M Technology House Limited
(2023-12)
- Execute manual test cases to ensure software reliability.
- Collaborating with developers and product teams to define test plans and strategies.
- API testing and validate backend functionalities.
- Identifying and reported software defects using JIRA, improving bug resolution efficiency.
- Assisting in UAT (User Acceptance Testing) with stakeholders to validate product readiness.
- Creating comprehensive test documentation, including test cases and defect reports.
- ensuring timely delivery of high-quality software.
- ensuring seamless user experiences
- Performed regression, functional, and usability testing.
- Collaborated with developers and product teams to resolve issues efficiently.
- Improved testing processes, reducing production bug
System support Engineer - Craft Silicon
(2019-04 - 2023-12)
- Carried out System Testing and Bug Resolution.
- Implemented Bankers Realm Microfinance System for new clients.
- Ensured successful data conversion from the old system to Bankers Realm System.
- Handled the Offsite and Onsite process.
- Trained clients on the use and maintenance of Bankers Realm Microfinance System.
- Troubleshot, replicated, and provided solutions to clients' system challenges.
- Managed customer databases, which include running SQL upgrades, configuring maintenance plans, and verifying back- ups were completed.
- Maintained vendor relationships and manage the backup schedule.
- Providing advice and assistance on installation, application, configuration of software
- Manages queue to provide the highest level of customer service within standard support guidelines
- Liaising with software developers for providing customer solutions
- Responds quickly to customer requests for escalations by contacting the owning engineer's manager
- Providing prompt assistance and accurate feedback to device users
- Provide assistance and input into the planning and implementation of software development projects to both internal business units and external customers
- Working with customers, internal technicians, and product development teams to coordinate and support deployment of connectivity services to the customer site
- Working as interface between software development and service teams in order to find efficient solutions for issues
- Provide off-hours customer support via cellular telephone as scheduled, Any desk and team viewer software's
Personal Financial Advisor - Family Bank
(2014-11 - 2018)
- Providing accurate product related information to all the Bank's customers (potential and existing) to enable customersmake an informed decision.
- Selling and Marketing Insurance Life Products (general insurance i.e. motor insurance, stock, personal accident, homes, domestic packages) assigned Bank products in a proper, professional and efficient manner.
- Managing business growth through aggressive Customer acquisition & Customer retention, achieve sales targets and growing market share.
- Key Account Management – Including Client visits, query resolution, cross sales, telephone pitching, customizing banking solutions and new business pitching.
- Promptly and accurately respond to customer queries and complaints within the prescribed timelines including escalation of customer related matters where appropriate.
- Implemented new strategies to maintain existing Customer accounts including customer survey, courtesy calls and visits.
- Participated in product campaigns to ensure product information was readily available to customers.
Technician / Sales Assistant - Amatec Computers Limited
(2013-06 - 2014-11)
- Diagnosed and troubleshooting technical issues, including account setup and network configuration
- Asked customers targeted questions to quickly understand the root of the problem
- Researched and identified solutions to software and/or hardware issues
- Installed and maintained computer systems and networks aiming for the highest functionality.
- Train users of the systems to make appropriate and safe usage of the IT infrastructure.
- Maintained and repaired technological equipment (e.g. routers) or peripheral devices
- Installed well-functioning LAN/WAN and other networks and managed components (servers, IPs etc.)
- Managed security options and software in computers and networks to maintain privacy and protection from attacks.
- Performed other duties as assigned such as Marketing, Administration, Financial Management and prepared sales reports.
Computer Technician - F-Tech Computers
(2009-08 - 2010-06)
- Computer operations, user and desktop support (hardware and software), helpdesk, and data management.
- Performed a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
- Monitored, operated and assisted others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
- Utilized computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Requires minimum supervision and may act as lead when the need arises.
- Sets up and configured desktop computers, peripherals and accounts assigning security level.
- Tested programs; updates antivirus, runs drivers, replaced broken hardware and machinery needed.
- Trouble shoot, diagnosed problems, implemented corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
- Acted as a Customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
- Configured hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
Computer Tutor - Bites Limited
(2011-06 - 2012-12)
Sales Executive - Ad network Africa Limited
(2009-08 - 2010-06)
Stores Manager - Amatec Computers Limited
(2009-01 - 2009-08)
