CUSTOMER SUPPORT - DREAMPORT - Delware, United States
(2026-05)
- Provide customer support through email and phone communication, resolving customer inquiries and technical issues promptly.
- Manage customer interactions using HubSpot CRM, improving customer tracking and follow-up processes.
- Maintain accurate records of customer communications and support activities.
- Ensure compliance with service level agreements while delivering high-quality customer service.
- Collect customer feedback and identify opportunities to improve customer experience.
- Contributed to a 30% improvement in customer interaction tracking through effective CRM utilization.
Sales and Marketing - DREAMPORT - Delaware, United States
(2026-01 - 2026-04)
- Supported sales and customer engagement initiatives that contributed to a 10% increase in sales.
- Coordinated travel arrangements and scheduling for clients while ensuring efficient communication.
- Managed customer emails and inquiries, delivering timely and professional responses.
- Resolved customer concerns and maintained high levels of customer satisfaction.
- Conducted market research to identify growth opportunities and customer trends.
- Increased customer retention by 25% through personalized follow-ups and feedback collection.
Chef - SOPA LODGE - Naivasha, Kenya
(2025-05 - 2025-12)
- Collaborated with team members to ensure smooth operations, providing high-quality service in a fast-paced environment.
- Managed multiple kitchen tasks while maintaining organization, ensuring timely meal preparation and service.
- Delivered exceptional customer-focused service, ensuring guest satisfaction and repeat business.
- Maintained accurate inventory records and tracked supplies, ensuring efficient kitchen operations and cost management.
- Crafted innovative menus that boosted customer satisfaction, providing unique dining experiences that increased patronage.
Chef - SAROVA PANAFRIC - Nairobi, Kenya
(2025-01 - 2025-02)
- Assisted in planning and organizing daily kitchen operations, ensuring efficient workflow and high-quality food service.
- Maintained detailed records of ingredients and kitchen supplies, ensuring accurate inventory management and cost control.
- Demonstrated strong teamwork and communication skills, ensuring collaboration among kitchen staff for optimal service delivery.
- Adapted quickly to changing priorities and customer needs, ensuring flexibility and responsiveness in a dynamic environment.
Chef - SAROVA SHABA - Samburu, Kenya
(2023-09 - 2024-02)
- Assisted in planning and organizing daily kitchen operations, ensuring efficient workflow and high-quality food service.
- Maintained detailed records of ingredients and kitchen supplies, ensuring accurate inventory management and cost control.
- Demonstrated strong teamwork and communication skills, ensuring collaboration among kitchen staff for optimal service delivery.
- Adapted quickly to changing priorities and customer needs, ensuring flexibility and responsiveness in a dynamic environment.
