Levis Murunga

I am a strategic Business Executive with experience in enabling technology adoption and seamless customer experience. Throughout my career, I have led client engagements from lead generation, requirements gathering, solution research and recommendation, proposal development and RFP responses to C-level executive events, solution demonstrations, and proof-of-concept delivery. I specialize in helping businesses streamline their day to day operations through digital system implementation, migration and integrations while building strategic partnerships; to deploy solutions to broaden market access and customer base.

With a background in sales execution, marketing expertise, programming, and creative media production, I bridge technology and communication to engage different audiences, deliver presentations, and close deals. I excel at building relationships, understanding client needs, and translating them into actionable business and technical requirements to ensure project implementation success.

Business Executive - Redian Software Global

(2024-01)

• Oversaw proposal development, RFP responses, and product demos for Zoho and Insurance clients.
• Led a C-level executive sales workshop on CRM adoption for maximum Return On Investment (ROI).
• Organized and facilitated a BFSI technology adoption event for C-level executives, focused on implementing Zoho CRM Plus for maximum Customer Experience.
• Advised Insurers on digital system transformation for effective Insurance distribution, and API-driven integration strategies for digital KYC.
• Represented the company at major industry events: Zoho Redian BFSI, InsureTech Forum Nairobi, AIBK Annual Regional Conference 2024, and "How to Choose the Right CRM for Your Business."
• Built strategic partnerships with insurance intermediaries to deploy digital distribution platforms.
• Conducted outreach to potential clients via calls, emails, and meetings.
• Led product demonstrations and proof-of-concept sessions.
• Maintained lead engagement, follow-ups, and relationship building.
• Collaborated with clients to develop Business Requirement Documents, coordinating with project delivery teams.
• Oversaw end-to-end Zoho project execution while facilitating communication between the client and the company.

Marketing Executive - Redian Software Global

(2023-05 - 2023-12)

• Conducted market research to identify target audiences, trends, and competitive insights.
• Created detailed buyer personas for targeted campaigns.
• Developed the company's Ideal Customer Profile (ICP) based on existing customers data analysis.
• Used analytics tools to measure design performance, user engagement, and behaviour.
• Produced original artwork for print, web, and video projects including company portfolio and event booth designs.
• Directed, shot, and edited corporate videos for social media distribution.

Sales Agent - Airtel Kenya

(2021-07 - 2022-01)

• Managed monthly SIM card sales targets through prospecting and engagement.
• Recommended tailored mobile solution services based on customer needs.
• Delivered excellent customer service, addressing inquiries and resolving issues.

International Programs and Activities Coordinator - The Fearless Movement

(2024-08)

• Designed and delivered the camp's full program, including main sessions and breakout workshops.
• Coordinated with speakers and facilitated smooth flow for main sessions.
• Planned and managed workshops, ensuring relevance and participant engagement.
• Organized team-building games and activities to strengthen connections.
• Supervised team leaders, guiding them in daily check-ins and group activities.

Bachelor - Business Information Technology - The Technical University of Kenya (2019-07 - 2023-06)

Kenya Certificate of Secondary Education - Kanga School (2018-11)