Lewis Okemwa

I am a determined with high concern for people and results: constituently ready to support others and readily to be corrected and assisted by those I am working with to facilitate efficient running of the services and attainment of goals. My academic qualification is Diploma in IT from The Cooperative University of Kenya and a Certificate in Airline Cabin crew from the Pride Centre. I am self-driven, dependable and an ambitious team player.

My career ambition is to be the best I can be in the position that I serve. To work in a dynamic and challenging environment that will enable me be productive and build upon the acquired knowledge and experience gained.

Internet support at NEATFAN SOLUTIONS (2025-02 – Present)

• Resolving network issues with customers

Accounts Clerk / Customer care at FASTRACK UNITED SACCO (2019-01 – 2024-09)

• Welcoming and introducing new members to the Sacco
• Receipting of cheques
• Reconciliation of daily transactions
• Managed to recruit more members to the Sacco
• Established a good relation between members and the Sacco

Administration at NSSF SACCO (2018-09 – 2019-01)

• Customer care and advising members
• Member registration
• Registry maintenance
• Receiving and registering loans
• ATM reconciliation
• Gaining a clear understanding of customers' requirements and challenges
• Maintaining client relationships at the appropriate level and continuously addressing their needs and interests
• Receiving customer calls and help in resolving their queries
• Escalation of pending queries and following up on resolving them

Certificate in Airline Cabin Crew – Pride Centre (2024 – 2025)

Diploma in Information Technology – Cooperative university of Kenya (2017 – 2018)

Kenya certificate of secondary education – St Johns Nyamagwa boys School (2011 – 2014)

Kenya certificate of primary Education – Back to glory achievers School (2003 – 2010)