Lilian Kuria

Experienced office administrator and tours consultant with over 20 years of combined experience in office management and travel coordination. Skilled in secretarial duties, customer service, and booking systems. Dedicated to providing efficient administrative support and delivering exceptional tour experiences.

Office Manager / Senior Tours Consultant - Over the Top Safaris

(2025-01)

• Overseeing daily office operations and administrative tasks for the safari company.
• Managing tour bookings, itineraries, and client communications for international travelers.
• Coordinating with tour operators and suppliers to ensure seamless travel experiences.
• Supervising junior staff and providing training on customer service and booking systems.
• Maintaining financial records and handling invoicing and payment processing.
• Developing customized tour packages to meet diverse client preferences and budgets.
• Resolving client issues and ensuring high levels of satisfaction and repeat business.

Office Administrator / Tours Consultant - Flightstop Limited

(2015-01 - 2025-12)

• Managed office administration including filing, correspondence, and record keeping.
• Handled tour bookings, flight reservations, and visa processing for corporate and leisure clients.
• Coordinated with airlines, hotels, and ground operators to arrange comprehensive travel packages.
• Prepared travel documents, invoices, and reports using MS Office and specialized software.
• Assisted in marketing campaigns and promotional activities to attract new clients.
• Trained new employees on administrative procedures and booking systems.
• Maintained up-to-date knowledge of travel regulations and destination information.

Administrative Assistant - Augusta Golf Shop

(2006-01 - 2013-12)

• Handled daily administrative tasks such as answering phones, scheduling appointments, and data entry.
• Assisted customers with product inquiries, sales, and membership registration.
• Maintained inventory records and coordinated with suppliers for stock replenishment.
• Prepared monthly sales reports and reconciled cash registers at end of day.
• Supported event planning and coordination for golf tournaments and corporate functions.
• Provided excellent customer service, resolving complaints and ensuring a positive shopping experience.
• Performed general office duties including filing, photocopying, and mail distribution.

Administrative Clerk - Kudan sign construction

(2002-01 - 2004-12)

• Assisted with general office administration including filing, typing, and document management.
• Handled incoming and outgoing correspondence and maintained communication logs.
• Supported project teams by preparing reports and organizing meeting materials.
• Managed office supplies inventory and placed orders as needed.
• Performed data entry tasks and maintained accurate records of project documents.
• Provided clerical support to senior staff and assisted with scheduling.
• Answered phone calls and directed inquiries to appropriate departments.

Certificate of Full Secretarial Course - Cambridge Secretarial College

User Support Profession course - IAT