Lilian Mirie

A dedicated and results-driven insurance professional with a proven track record of delivering exceptional service and driving business growth. For the past 9 years, I honed my skills in business development, client relationship management, and strategic planning. I have excelled in formulating and executing strategic initiatives to enhance market share, revenue, and profitability while ensuring compliance with regulatory requirements.

With a focus on organizational development, risk management, and stakeholder engagement, I consistently ensure business continuity and sustainable growth. My leadership roles reflect my commitment to achieving and exceeding targets, managing teams, and implementing policies and procedures to enhance customer retention and satisfaction. My comprehensive experience positions me as a versatile and accomplished professional with a keen eye for detail and a commitment to delivering exceptional results.

Operations Supervisor - Move Supplies Ltd

(2024-01)

• Ensuring compliance with regulations and legal requirements
• Supervise the development, implementation and review of policies, guidelines, strategies, and procedures.
• Establishing and maintaining relationships with stakeholders
• Recruitment and managing of staff
• Oversee the development, implementation and review of the Departmental budgets and work plans in line with the Strategic plan
• Supervise the implementation of Board decisions and recommendations
• Oversee the development, implementation and review of the Departmental strategic objectives, Quality Management Systems and Business Continuity Plans.
• Provide leadership, supervision, coaching, mentoring, training and development of staff to ensure an efficient and motivated team.

Senior Underwriter - Broker channels - Tausi Assurance Company Limited

(2021-04 - 2023-12)

• Analyze and approve policy applications, ensuring compliance with both debit and credit protocols.
• Evaluate and authorize quotations in adherence to company policies and guidelines.
• Provide comprehensive retention strategies and exemplary customer service to ensure client satisfaction and loyalty.
• Actively participate in rating committee sessions to contribute insights and assessments.
• Manage the survey register meticulously to document relevant data accurately.
• Collaborate with the rating committee on intricate rating inquiries and decisions.
• Coordinate with subject matter experts to gather insights and information crucial for decision-making.
• Assess weight loss exposures and devise effective underwriting strategies.
• Engage in negotiations with brokers and policyholders to establish tailored insurance terms.
• Maintain meticulous records of underwritten policies and associated decisions.
• Cultivate and manage a profitable portfolio of business for the insurer.
• Stay abreast of and adhere to all relevant insurance laws and regulations.

Senior Relationship Officer - D & G Insurance Brokers

(2018-04 - 2021-03)

• Ensured retention and maintained exemplary customer service standards by implementing structured client visits and diligently following up.
• Prepared and dispatched renewal notices promptly, adhering to service standards.
• Proactively negotiated renewal terms in advance, aligning with service expectations.
• Facilitated timely premium and data capture within the risk month.
• Oversaw the dispatch and updates of valuation reports, ensuring smooth processes.
• Advocated for fair rates on behalf of clients, negotiating effectively with underwriters.
• Compiled and submitted risk notes to the insurance company for comprehensive risk assessment.
• Coordinated the sending of renewal documents to clients, ensuring clarity and accuracy.
• Provided clients with informed guidance on claims procedures and processes, offering support throughout.
• Achieved business growth targets through strategic planning and execution.
• Modified underwriting terms and documentation as necessary to optimize risk management.
• Identified and addressed customers' specific insurance needs through comprehensive analysis and consultation.
• Monitored the ongoing performance of client accounts, proactively addressing any issues or opportunities.
• Managed mid-term underwriting adjustments efficiently and effectively to meet client needs and mitigate risks.

Business Development Officer - Infama Insurance Agency Ltd

(2015-11 - 2018-03)

• Expanded the client base at Toyota Kenya/Toyotsu through targeted marketing and relationship-building initiatives.
• Cultivated and maintained close relationships with existing clients, ensuring their ongoing satisfaction and loyalty.
• Conducted structured client visits and followed up diligently to address needs and foster rapport.
• Prepared and dispatched renewal notices in accordance with service standards, ensuring timely communication.
• Managed customer calls and requests efficiently, providing prompt and effective assistance.
• Implemented cross-selling strategies for insurance and rescue services, maximizing revenue opportunities.
• Advised clients on claims processes, offering guidance and support throughout the claims experience.
• Prepared marketing budgets for open days at Toyota/Toyotsu Kenya, ensuring effective allocation of resources and successful event execution.

Bachelor of Business Administration - Marketing - Kenya Methodist University (2013 - 2015)

Diploma - Business Administration - Technical University of Kenya (Former Kenya Polytechnic) (2009 - 2012)