Lillian Njeri

Human Resource Administrator and People Operations Generalist with 8+ years of progressive experience building compliant HR functions from the ground up for small businesses and fast-growing teams. Proven track record acting as an autonomous "HR Department of One," specializing in end-to-end talent acquisition, risk mitigation, and international employment alignment. Expertise spans employee relations, contract administration, and employee welfare design.

Currently completing an MSc in Human Resource Management with pending Institute of Human Resource Management (IHRM) and Certified Human Resource Professional(CHRP-K) credentials. Fully equipped to manage digital platforms and cross-functional operations for globally distributed remote workforces.

Human Resource Administrator at The Ruby International Group Ltd (2025-07 – 2026-04)

• Handled the full employee lifecycle autonomously as the company's first and sole HR professional, creating 100% of the company's HR policies, structural contracts, and onboarding modules for a technical team of architects, quantity surveyors, and engineers.
• Engineered compliance-driven HR workflows, integrating a company-first structured leave system and medical cover scheme aligned with the Employment Act.
• Orchestrated end-to-end recruitment pipelines to drive a 30% workforce expansion, managing job specifications, candidate vetting, interviews, and final onboarding integration.
• Controlled all employee relations tracks, resolving 5+ highly sensitive disciplinary and grievance matters conclusively without external escalation or legal fallout.
• Managed corporate compliance footprints by drafting airtight employment contracts, probation evaluations, contract extensions, and localized formal HR correspondence.
• Supervised administrative operations, facilities preservation, utility processing, and strategic vendor relationships to ensure uninterrupted workplace continuity.

HR and Operations Manager at Metropolis Executive Barbershop and Spa (2018-05 – 2025-06)

• Designed and executed a targeted corporate retention strategy that transformed frequent staffing departures into a 100% core staff retention rate sustained for 5 consecutive years.
• Controlled day-to-day talent workflows for a fast-paced retail operation of 10+ employees, executing full employee lifecycle management from modern talent sourcing through structured exits.
• Mitigated organizational liability by establishing clear disciplinary rules and conducting rigorous investigations regarding misconduct, resulting in a perfect record of zero overturned outcomes.
• Formulated and protected highly accurate employee databases, ensuring data confidentiality for contract paperwork, confirmations, and general legal letters.
• Served as a trusted people advisor to senior leadership, mentoring and coaching branch leadership to maximize operational oversight and team performance.

Supervisor at Alpha Automobile Ltd (2014-01 – 2014-12)

• Directed daily front-line operational workflows and evaluated performance standards within the automotive service branch.
• Audited and processed internal staff payment disbursements, managed cash collections, and completed accurate daily financial logs to support cross-functional financial auditing.
• Regulated procurement tracks for critical branch inventory, operational supplies, utility allocations, and service partner communication.

Sociologist / Project Supervisor at Street Families Rehabilitation Centre (2008 – 2008)

Ministry of Labour and Social Protection

• Supervised public rehabilitation projects and administered social case files under a strategic Government of Kenya national initiative.

Master of Science in Human Resource Management – University of Nairobi (2026-12)

Bachelor of Arts in Sociology and Psychology – University of Nairobi

Diploma in Social Work and Social Development – University of Nairobi

Certificate in Information Technology – Kenya School of Professional Studies