Lina Twiri

I am a results-oriented Project Management graduate with practical experience in office administration, online transcription, content writing, and community mentorship. I excel in coordinating administrative operations, maintaining accurate records, preparing reports, conducting research, and delivering high-quality work within strict deadlines. With a strong focus on organization and professionalism, I manage correspondence, schedules, and documentation while supporting smooth day-to-day operations.

I collaborate closely with colleagues, clients, and management to deliver reliable results, and I am committed to continuous learning and applying best practices to every task.

Office Secretary - Digitex Investment Enterprise - Nairobi, Kenya

(2021-01 - 2024-12)

• Administrative Coordination – Coordinated day-to-day administrative activities to ensure efficient office operations.
• Records Management – Maintained accurate records of office documents, inventories, and company files.
• Report Preparation – Prepared reports, letters, and other official documents for management.
• Correspondence Management – Managed incoming and outgoing correspondence via email, telephone, and physical documents.
• Calendar & Scheduling – Scheduled meetings and appointments, and maintained executive calendars.
• Customer Service – Responded professionally to customer inquiries and resolved administrative issues promptly.
• Procurement Coordination – Monitored office supplies and coordinated procurement when necessary.
• Confidentiality – Maintained confidentiality of company information and sensitive records.
• Improved organization of company records, making retrieval faster and more efficient.
• Strengthened customer satisfaction through professional communication.
• Contributed to smooth operations by consistently meeting deadlines.

Online Transcriptionist - Upwork / QA World

(2020-01 - 2021-12)

• Audio/Video Transcription – Converted audio and video recordings into accurate written transcripts.
• Editing & Proofreading – Edited and proofread documents to ensure grammatical accuracy and consistency.
• Client Compliance – Followed client formatting requirements and transcription guidelines.
• Quality Assurance – Conducted quality assurance checks before submission.
• Deadline Management – Managed multiple projects while consistently meeting tight deadlines.
• Confidentiality – Maintained confidentiality of sensitive client information.
• Delivered high-quality transcripts with excellent accuracy.
• Built a reputation for reliability and timely project completion.
• Strengthened listening, editing, and written communication skills.

Online Content Writer - Upwork

(2019-01 - 2020-12)

• Research – Conducted research using credible online sources.
• Content Creation – Produced engaging, original, and informative written content.
• Revision – Edited and revised articles based on client feedback.
• Project Management – Managed multiple writing assignments simultaneously, meeting quality standards and deadlines.
• Produced well-researched articles across a range of subject areas.
• Improved research, creativity, and professional writing skills.
• Demonstrated consistency in delivering quality work on time.

Volunteer Mentor - Mentorship Program for School Children, Nairobi - Nairobi, Kenya

(2018-01 - 2021-12)

• Academic Guidance – Guided students in academic and personal development.
• Study Skills Coaching – Assisted learners in developing effective study habits and improving academic performance.
• Behavioural Support – Encouraged positive behaviour, self-confidence, and personal growth.
• Team Collaboration – Worked collaboratively with fellow mentors during educational activities.
• Improved learner engagement and motivation.
• Supported students through personalized mentorship and guidance.
• Developed strong leadership, coaching, and interpersonal communication skills.

Bachelor's Degree - Project Management - Karatina University (2012-01 - 2016-12)

Certificate - Counselling - Amani Counseling Centre and Training Institute (2017-03 - 2017-11)

Kenya Certificate of Secondary Education - KCSE - Maua Girls High School (2008-01 - 2011-12)