Linda Kinya

Results-oriented finance and banking professional with extensive experience in branch and FOSA supervision, head office teller operations, accounting, credit management, and customer service excellence. Proven ability to lead teams, ensure compliance with regulatory standards, and deliver efficient, citizen-focused financial services. Committed to contributing to transparent, accountable, and high-quality financial administration within a progressive government institution.

Ecosystem Banker at Absa Bank Kenya PLC (2025-01 – Present)

• Drive financial inclusion through strategic ecosystem partnerships and client engagement.
• Generate leads and identify opportunities to expand the bank's client base.
• Promote digital adoption, deposits growth, and client retention initiatives.
• Ensure compliance with regulatory and internal policies while maintaining high-quality service delivery.
• Support clients in accessing tailored banking solutions and improving financial literacy.
• Manage a portfolio of retail and SME customer, delivering end to end financial services including account opening, transaction processing, credit facilitation and portfolio management.
• Perform KYC, AML and regulatory compliance checks safeguarding the institution and customer accounts against financial and compliance risks.
• Support loan appraisal, documentation, disbursement and repayment monitoring in collaboration with credit and risk teams.
• Prepare and maintain customer financial records, transaction histories and portfolio reports used in financial reporting and management decision making.
• Contribute to risk control, revenue growth and operational efficiency within the banking ecosystem

Acting Branch & FOSA Supervisor / Head Office Teller / Accounts Assistant Reliever at IG SACCO (2019-01 – 2024-07)

Head Office Teller

• Processed high-volume cash and non-cash transactions, including deposits, withdrawals, transfers and bill payments, in line with banking procedures and internal controls.
• Issued and activated ATM cards, educated customers on usage and security, and supported card-related queries and replacements.
• Processed M-Pesa and mobile banking transactions, ensuring accuracy, compliance and excellent customer experience.
• Performed daily cash balancing, reconciliations and exception reporting to support audit and financial integrity.
• Managed multiple service queues simultaneously, demonstrating strong multitasking, time management and customer service excellence.
• Identified and escalated suspicious or irregular transactions in line with AML and anti-fraud controls.

Acting FOSA Supervisor / Acting Branch Supervisor at IG SACCO (2019-01 – 2024-07)

• Supervised front office, teller and customer service operations, ensuring efficient service delivery and full compliance with banking policies and regulatory requirements.
• Ensured full compliance with KYC, AML banking policies and regulatory requirements, safeguarding the institution from risk.
• Enforced banking policies, internal controls and regulatory guidelines, maintaining strong audit and risk ratings.
• Supported customer onboarding, cheque processing and service recovery, ensuring seamless and professional customer experience
• Oversaw daily branch and Fosa transactions, reconciliations and control reports, maintaining strong audit and governance standards

Accounts Assistant Reliever at IG SACCO (2019-01 – 2024-07)

• Updating the member's accounts and general ledger, Daily receipting (standing orders, direct debits, M-PESA and Other remittances) and cash management.
• Daily processing of loan disbursement, refunds and any other member related payments.
• Timely and accurate processing of supplier, allowances and other payments.
• Debtor and Creditors updates and management.
• Reconciling of members' accounts, Bank statements, Eft payments with the loan listings, MPESA and GL accounts
• Petty cash management and reconciliation.
• Timely preparation of NSSF, PAYE, NHIF and other statutory deductions.
• Processing yearly dividend /Interest.
• Validating and processing of refunds and withdrawals to ensure the right amount are refunded to the right members.
• Prepare daily summaries of expenses and cash position reports.
• Filing of income tax returns.
• Maintaining organized financial records and documentation for audits and reporting purposes.
• Preparing monthly payroll
• Carrying out Check offs and salary posting

Bachelor of Commerce – KCA University (2026)

Diploma in Cooperative Management – Meru Technical Training Institute

KCSE Certificate – Kajiunduthi High School

KCPE Certificate – Ntugi Juja Hillside Academy