Lizzy Kitavi
Customer service and underwriting
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About
Results-driven and detail-oriented professional with over 10 years of experience in customer service, underwriting, administrative support, and media communication. Proven ability to analyze client needs, manage documentation, liaise with clients and brokers, and support smooth operational workflows. Strong communicator with excellent organizational, problem-solving, and time-management skills.
Experience
Customer Service | Cashier | Underwriter at CIC Insurance Group (2011-09 – 2023-12)
Reviewed and verified insurance proposals, handled customer inquiries, processed policy documentation, and liaised with internal teams, clients, and brokers.
- Reviewed and verified insurance proposals to ensure accuracy and compliance with underwriting standards
- Prepared and issued insurance quotations, negotiating terms with clients and insurance brokers
- Collected and analyzed client background information to assess risk exposure and determine appropriate premiums
- Processed policy documentation and ensured timely issuance and renewals
- Handled customer inquiries, payments, and policy amendments while maintaining high customer satisfaction
- Liaised with internal teams, clients, and brokers to support efficient service delivery
Radio Presenter | Producer at Ghetto Radio (2009-01 – 2010-05)
Researched and developed engaging programme content, presented live programmes, and collaborated with production and technical teams.
- Researched and developed engaging programme content and show scripts
- Planned, rehearsed, and coordinated live and recorded radio shows
- Presented live programmes, interviewed guests, and delivered on-air reports
- Collaborated with production and technical teams to ensure smooth broadcasts
- Read news briefs, weather, traffic, and sports updates
- Curated and managed music playlists for different show segments
Education
Certificate of Proficiency in Insurance – College of Insurance
Certificate in Mass Communication in Mass Communication – East Africa Media Institute (EAMI) (2010-05 – 2011-06)
Uganda Certificate of Education in General Education – Rock High School, Tororo (2004)
