Customer service and underwriting
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Results-driven and detail-oriented professional with over 10 years of experience in customer service, underwriting, administrative support, and media communication. Proven ability to analyze client needs, manage documentation, liaise with clients and brokers, and support smooth operational workflows. Strong communicator with excellent organizational, problem-solving, and time-management skills.
Customer Service | Cashier | Underwriter at CIC Insurance Group (2011-09 – 2023-12)
Reviewed and verified insurance proposals, handled customer inquiries, processed policy documentation, and liaised with internal teams, clients, and brokers.
Radio Presenter | Producer at Ghetto Radio (2009-01 – 2010-05)
Researched and developed engaging programme content, presented live programmes, and collaborated with production and technical teams.
Certificate of Proficiency in Insurance – College of Insurance
Certificate in Mass Communication in Mass Communication – East Africa Media Institute (EAMI) (2010-05 – 2011-06)
Uganda Certificate of Education in General Education – Rock High School, Tororo (2004)
