Loise Gichobi

A courteous lady that is constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and working to find a resolution that benefits the company and the customer. Uses every customer interaction as an opportunity to improve professionally. Eager to join your company to build customer loyalty by leveraging interpersonal skills and offering top customer service.

Frame consultants’ ltd administrative/Procurement officer April 2019 to date

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Act as an over site for office vendors to ensure they deliver work as per SLAs
• Engaging probing questions to determine current issues and potential solutions
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response
• Process suppliers/vendors invoices, seek relevant approval and update supplier’s accounts with proof of payment
• Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility,

• Communicating with policy holders
• Managing liability and workers’ compensation claims.
• Computing staff responsible for backup and/or storage
• Administrative support staff responsible for grant submission

• Demonstrate and provide information on products on promotion
• Create a positive image and lead consumers to use it
• Distribute product samples, brochures, flyers to source new sales opportunities
• Identify interest and understand customer needs and requirements
• Set up booths or promotional stands and stock products
• Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed)

• Receiving materials and meters
• Issuing materials and meters
• Posting materials using SAP AND meters using ICS
• Stocktaking and issuing poles
• Filling and retrieving of documents
• Keying in data in the system
• Store arrangement and cleanliness
• Packaging, loading and off-loading delivered materials and meter
• Preparation and processing of quotation documents

Education

May 2017 – Dec 2020 : Jomo Kenyatta University of Agriculture and Technology

Second Class Upper Division

May 2014 – Nov 2015 : Jomo Kenyatta University of Agriculture and Technology

: Diploma in Purchasing and Supply Management- Credit

: Certificate in Computer Packages-Distinction