Lorrain Mumbi
SALES REPRESENTATIVE | CUSTOMER SERVICE
Talent
NairobiMember since November 9, 2026
Retail sales and customer serviceProduct promotion and demonstrationsCustomer needs assessment and product explanationPersuasive communication and active listeningCustomer follow-up and relationship buildingSales targets and performance focusProduct presentation and merchandising supportTeamwork, initiative and problem-solving
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Retail sales and customer serviceProduct promotion and demonstrationsCustomer needs assessment and product explanationPersuasive communication and active listeningCustomer follow-up and relationship building
About
Customer-focused sales professional with hands-on experience in retail sales, product promotion, customer engagement and follow-up. Skilled at understanding customer needs, explaining product features and communicating persuasively while maintaining a helpful, professional approach. Comfortable working toward sales targets, learning product details quickly and supporting a positive customer experience.
Experience
Sales Person at Robert Hutchings Wallpapers (2025-04 – 2025-12)
- Assisted customers in selecting products based on their needs, preferences and budget.
- Explained product features clearly and supported customers through the buying process.
- Followed up with interested customers and built positive customer relationships.
- Worked toward a group sales target of KSh 500,000 and contributed to sales efforts on busy, high-performing days.
- Responded professionally to customer enquiries and helped address product-related concerns.
Product Activation / Sales Representative at London Distributors / London Distillers (2024-12 – 2025-03)
- Introduced promoted products to customers and explained product information clearly.
- Answered questions and encouraged customer interest through friendly, persuasive communication.
- Supported product visibility and maintained professional product presentation.
- Worked in busy customer-facing environments while meeting daily activity and sales expectations.
Education
Diploma in Information Technology – Kiriri Women’s University (2023 – 2024)
Skills
SALES REPRESENTATIVECUSTOMER SERVICE
