Lucy Khatali

As a highly qualified Quality Analyst & Subject Matter Expert, I'm prepared to demonstrate my abilities, expertise, and best efforts for the benefit of the organization's overall growth and to succeed in my line of work through tenacity and hard work.

Quality Analyst - Sama Kenya

(2024-01 - 2026-04)

• Identify performance gaps and recommend improvement processes
• Liaise with the supervisor to make sure that associates meet all the Key Performance Indicators(KPIs)
• Take the lead in calibration sessions to maintain consistency across the project
• Prepare reports every week on the quality and performance of the team members
• Provide feedback to associates regarding quality in areas where they are struggling
• Liaise with the Team Lead to ensure that feedback given to associates is implemented
• Quality control and spot check

Subject Matter Expert (SME) - Sama Kenya

(2021-11 - 2023-12)

• Effective communication
• Provide feedback to associates regarding quality in areas where they are struggling
• Liaise with the Team Lead to ensure that feedback given to associates is implemented
• Provide recommendations on gaps that should be addressed in training/calibrations
• Quality control and supervision
• Quality spot check
• Accuracy verification
• Support Team Lead in the communication process

Associate - Sama Kenya

(2017-08 - 2020-11)

• Data collection and entry
• Data verification and clarification
• Classify products into different categories
• Maintain data work requirements by following data programs, techniques, and procedures as well

Data Management Operator - Digital Divide Data

(2015-01 - 2016-12)

• Data entry
• Review of entered data errors
• Transcription and quality control
• Eliminate duplication of data

Certificate - Coaching Skills for Leaders & Managers - LinkedIn Online Courses (2022-01 - 2022-12)

Certificate - Quality Management - LinkedIn Online Courses (2022-01 - 2022-12)

Certificate - Leadership & Management Skills for Business - Alison Online Courses (2022-01 - 2022-12)

Certificate - Project Management - Alison Online Courses (2020-01 - 2020-12)

Certificate - Business Management - Nairobi Institute of Business Studies (2012-01 - 2014-12)

Certificate - Computer Literacy - Mesh Enterprises (2014-01 - 2015-12)

KCSE - Esalwa Secondary School (2008-01 - 2011-12)