Lucy Maicibu

Dedicated and hardworking Room Attendant with over 4 years of experience in the hospitality industry. Skilled in maintaining high standards of cleanliness, guest satisfaction, and room presentation. Strong attention to detail, excellent customer service skills, and ability to work efficiently in fast-paced hotel environments. Committed to providing exceptional guest experiences while maintaining hotel standards and procedures.

Room Attendant - Ibis Hotel Doha - Doha

(2024-04 - 2025-08)

• Cleaned and serviced 14–18 guest rooms per shift, consistently meeting hotel quality and productivity standards.
• Prepared guest rooms by changing bed linens, replenishing amenities, and ensuring 100% readiness for arriving guests.
• Maintained exceptional cleanliness, hygiene, and presentation standards, contributing to positive guest feedback and satisfaction scores.
• Identified and reported maintenance issues and lost-and-found items promptly, supporting efficient room turnaround and asset recovery.
• Responded professionally to guest requests and inquiries, helping enhance the overall guest experience.
• Updated room status accurately in a timely manner and coordinated effectively with housekeeping supervisors to improve operational efficiency.
• Adhered strictly to health, safety, and hotel policies, ensuring a safe environment for guests and staff.

Room Attendant - Movenpick Jumeirah Lake Towers - Dubai

(2022-09 - 2024-02)

Serviced 15–20 guest rooms daily while consistently maintaining the hotel's luxury housekeeping standards.

• Performed comprehensive room cleaning, including linen changes, carpet vacuuming, floor care, and amenity replenishment to ensure guest comfort.
• Safeguarded guest privacy and room security, maintaining full compliance with hotel procedures.
• Recorded and updated room status accurately, supporting smooth front office and housekeeping operations.
• Managed guest laundry requests efficiently and coordinated with relevant departments to ensure timely delivery and guest satisfaction.
• Maintained housekeeping trolleys and inventory levels, reducing supply shortages and improving workflow efficiency.
• Participated actively in hotel and departmental training programs, strengthening service quality and operational knowledge.

Room Attendant - Farnek Services LLC - Dubai, UAE

(2021-08 - 2022-07)

Cleaned and serviced up to 15 guest rooms per shift, consistently achieving high standards of cleanliness and presentation.

• Maintained accurate room status reports and communicated updates effectively with supervisors to support efficient room allocation.
• Ensured all guest rooms were fully stocked with required amenities, enhancing guest comfort and readiness standards.
• Coordinated and fulfilled guest laundry requests promptly, contributing to positive guest experiences.
• Restocked cleaning supplies and equipment at the end of each shift, ensuring uninterrupted operations for the housekeeping team.
• Delivered detailed shift handovers to incoming staff, improving continuity, efficiency, and service quality.

Kenya Certificate of Secondary Education - Gachoire Girls High School (2010 - 2013)

Kenya Certificate of Primary Education - The Pink Roses Academy (2001 - 2009)