Lucy Ngokonyo

Dynamic and results-driven logistics and supply chain professional with over a decade of comprehensive experience in warehouse operations, inventory management, and commercial strategy development across diverse sectors. My expertise lies in successfully overseeing warehouse and shipping operations, client management and growth, materials management, and logistical coordination while collaborating with multicultural, diverse staff to maximize productivity, efficiency, and overall performance. Proven track record in leading end-to-end supply chain processes, optimizing operations to enhance efficiency and profitability, and ensuring exceptional customer satisfaction through strategic onboarding and tailored solutions.

Adept at managing complex logistics projects, including clearing and forwarding, with a strong emphasis on regulatory compliance and operational excellence. Recognized for fostering cross-functional collaboration and building robust relationships with stakeholders, including regional Chambers of Commerce and international partners. A proactive leader skilled in driving continuous improvement initiatives, leveraging data analytics to inform decision-making, and developing high-performing teams aligned with organizational goals.

Committed to delivering innovative solutions that align with business objectives and enhance overall service delivery in fast-paced environments.

Warehousing & Logistics Business Commercial Business Leader / Consultancy Services - Sharpestlink Logistics & Consultancy Ltd

(2023-01)

• Leading the execution of comprehensive business strategies to foster growth in logistics and consultancy, while identifying new market opportunities and developing tailored solutions for clients across East Africa.
• Engaging with regional Chambers of Commerce at trade fairs and exhibitions to enhance visibility and build strategic partnerships with key industry stakeholders, ultimately leading to significant logistics projects.
• Analyzing service offerings and market trends to develop competitive pricing strategies that optimize profit margins while delivering value to clients through effective service delivery.
• Fostering strong relationships by effectively onboarding key logistics accounts in clearing, forwarding, warehousing, and distribution, ensuring a deep understanding of client needs for lasting partnerships.
• Proactively growing the customer base through targeted outreach strategies, identifying potential clients in Tanzania, Uganda, Rwanda, and DRC, and tailoring solutions to meet their specific logistics needs.
• Performing needs assessments to understand client requirements and challenges, enabling the development of tailored logistics solutions that enhance customer satisfaction and retention.
• Overseeing the implementation of end-to-end supply chain models that streamline operations from procurement to delivery, ensuring efficiency and seamless integration across logistics functions.
• Leading logistics projects and tenders while ensuring compliance with industry standards and customer expectations, which involves meticulous planning to maintain timelines and deliver exceptional results.
• Continuously improving service delivery processes by leveraging technology and best practices, streamlining clearing and forwarding operations to enhance overall customer experience.

Business Unit Manager - Warehousing and Supply Chain EA NBO & MOMBASA SITES - Regional Logistics Centre Ltd - Nairobi & Mombasa

(2018-01 - 2022-12)

• Contributed to the creation and execution of a best-practice warehousing vision, strategy, and policies to enhance operational performance and ensure alignment with revenue objectives.
• Worked closely with the sales team to assist in customer negotiations and deepen engagement, effectively communicating the value proposition of the business's product offerings.
• Proactively sought new business opportunities while maintaining relationships with existing customers, recommending improved processes to enhance commercial operations and maximize revenue margins.
• Prepared and managed the annual warehousing and logistics budget, ensuring compliance with legal standards and aligning financial resources with operational goals.
• Oversaw adherence to OSHA guidelines and all relevant safety regulations within the working environment, promoting a culture of safety among staff through training and compliance monitoring.
• Ensured fleet availability to meet operational demands by effectively scheduling and forecasting, while negotiating contracts and maintaining strong vendor relationships to optimize supply chain operations.
• Developed and maintained key performance indicators (KPIs), reports, and process documentation to evaluate operational effectiveness and drive continuous improvement initiatives.
• Trained and coached warehousing staff to enhance performance and ensure alignment with company goals, fostering a high-performing team culture focused on quality and efficiency.
• Worked as part of the management team to recommend and support process improvements that optimized results and enhanced quality of delivery, ensuring customer deliverables were consistently met.

Warehouse and Distribution Manager - Supply Chain Operations EA-PROJECT CONTRACT - Bridge International Academies

(2016-01 - 2017-12)

• Supervised daily warehouse operations by coordinating work between internal and external personnel, ensuring proper inventory control and the timely release of cargo to agents.
• Set up and enforced health and safety rules and regulations within the warehouse, ensuring that all employees adhered to safety protocols to maintain a secure working environment.
• Ensured accurate accounting and reporting systems were followed, maintaining comprehensive records on warehousing expenditures for finance records and audits.
• Ensured that warehouse inventory accuracy was consistently at 100%, implementing processes to track inventory levels and reduce discrepancies.
• Oversaw the quantity and timing of deliveries, maintaining up-to-date schedules to effectively track lead times throughout the warehouse processes.
• Oversaw the distribution of materials both locally and internationally, ensuring timely and complete deliveries across multiple countries, including Kenya, Uganda, Liberia, Nigeria, and India.
• Managed the receipt and inspection of all arriving inventory, ensuring compliance with specifications and preparing Goods Received Notes for accurate record-keeping.
• Liaised with Fargo management and international couriers to facilitate the distribution of local and international consignments from the warehouse to academies, resolving logistical issues upon shipment arrival.
• Successfully established a warehousing and distribution services unit from scratch, driving profit margins from 0% to 80% through strategic planning and execution.

Warehouse Manager and Head of Inventory - Supply Chain Operations - Agility Global Logistics Limited

(2014-01 - 2016-09)

• Managed all warehouse operations, ensuring efficient handling of export consignments and achieving a 100% inventory accuracy rate.
• Coordinated personnel, implemented best practices for inventory control, collaborated with international couriers, and established KPIs, producing reports with actionable insights for continuous improvement.

Head of Quality & Procedures - Warehouse Distribution Centre & Ministores - Acceler Global Logistics

(2012-09 - 2013-12)

• Developed and implemented quality control procedures for warehouse operations, ensuring safety compliance and operational efficiency, which enhanced service delivery and customer satisfaction.
• Spearheaded the Automated Quality Control Process at Acceler Global Logistics, eliminating errors in serial picking and achieving 100% inventory and quality accuracy for orders dispatched to Safaricom customers nationwide.

Productivity Coordinator - Warehouse & Distribution - DHL Supply Chain Ltd

(2011-08 - 2012-08)

• Coordinated productivity initiatives within the warehouse, analyzing performance metrics to identify areas for improvement and implementing strategies that enhanced operational efficiencies and reduced costs.
• DHL Kenya Logistics Agent of the Year (2006): Awarded for exceptional dedication to meeting logistics and supply chain SLAs, achieving internal KPIs, and receiving management recognition for consistent performance and commitment to client satisfaction.

Billing, Invoicing & Manifesting Coordinator - Warehouse Operations and Distribution - DHL Express Logistics

(2009-11 - 2011-07)

• Managed billing and invoicing processes for warehouse operations, ensuring accuracy and timely documentation, which facilitated efficient financial reporting and improved cash flow.

Logistics Agent / Clerical / Cycle Count Clerk / Kitting Team Leader - DHL Express Logistics

(2006-01 - 2009-10)

• Led kitting operations and cycle counting processes, ensuring inventory accuracy and timely order fulfillment, which contributed to enhanced operational performance and customer satisfaction.

Diploma - Information Technology - Kenya School of Professional Studies (2005)

Diploma - Purchasing & Supply Chain Management - Kenya Institute of Professional Studies (2014)

Certificate - Computer Studies - Kenya Polytechnic University (2001)