PROFILE.
- Determined to both organizational and personal goals.
- Possesses methodical angle to problem solving.
- Spirited work ethic and astounding customer service skills.
- Tactician and exceptional organization and inter-personal skills.
- Creative and innovative
- Outstanding personality and ‘I can do' attitude.
- Organized and neat.
- Proficient in internet and online related activities
KEYSKILLSANDCORECOMPETENCIES
- Customer relations skills.
- Strong training skills.
- Time management skills.
- Problem-solving leadership skills.
- Strong verbal and written communication skills.
- Accounting and bookkeeping skills.
- Excellent interpersonal skills.
- Food and beverage serving skill.
- Menu planning skills.
Experience
Director of Hospitality
SAMCHI GROUP
Aug 2022 - Mar 2023 (8 months)
To bring business to the five branches i.e. After 40 hotel, outside catering, space international hotel,
Nanyuki and Heavenly wings restaurants.
- To set operational standards for the hospitality.
- To terrain and retain juniors from the four branches.
- To ensure the set standards and are achieved.
- To relieve general managers when on leave or when not available
General Manager
MORAN HOTELS OL, KALAU
Jan 2022 - Aug 2022 (8 months)
Duties and responsibilities.
- Setting and upholding operating procedures and policies.
- Training junior staffs.
- Property marketing.
- Menu planning
- Make sure guests are happy and satisfied by handling and solving complaints.
- Making budgets and overseeing procurement procedures.
- Hiring new staff and ministering disciplinary duties.
- Preparation and presentation of management and accounting reports to the boss.
Product Consultant
SHOPILYVE TECHNOLOGIES
Jan 2021 - Dec 2021 (1 year)
Duties and responsibilities.
- Head of the market research team.
- customer acquisition.
- Product sales and marketing and exhibitions.
- Office practice and paperwork.
- Organizing meetings and logistical planning.
- Receiving and making inbound and outbound calls.
- Customer relations services.
- Team training.
- Was part of the budget drafting team.
- Drafted correspondence letters, invoices, auditing statements and customer reports.
- Writing minutes and agendas during meetings and memos.
Food And Beverage Supervisor
BOMAS OF KENYA
Aug 2019 - Sep 2020 (1 year 2 months)
Achievements
- Successfully solved customer complaints.
- Trained junior employees on standard operating procedures.
- Multiplied expert knowledge in supervision budgeting and work planning.
- Overseeing all restaurant practices by ensuring strong organizational culture.
- Primed daily guest relations activities keeping guest records.
- Assisted in food and beverage production, service and restaurant arrangements.
- Meeting planning and conference organization.
- Making and receiving guest calls and appointment reservations.
- Drafting menu and planning.
- Drafting duty rosters and work allocations.
The Great at Rift Valley Lodge Naivasha Jan 2019-june2019.
Food and Beverage Management trainee.
Duties and Responsibilities.
- Organizing and planning meeting and conference halls.
- Organizing of breakfast and lunch buffet tables.
- Receiving and welcoming guests into the restaurant.
- Handling customer complains.
- Produced menu items, both local and international cuisines.
- food and Beverage service.
- Primed personal assistant duties.
Oak Place Hotel Nairobi
Sep 2017 - Dec 2017 (4 months)
Industrial Familiarization program
Achievements
- Successfully learned principles governing food and beverage production and service.
- Learned intensive customer relations.
- I successfully prepared my first menu for a hotel
- Learned more about types of menu and food service procedures.
- Gained more knowledge about hotel management and restaurant operating procedures.
Sales Assistant
Kenya CO-OPERATIVE CREAMARIES
Jan 2017 - Sep 2017 (9 months)
Duties and responsibilities.
- Receiving and recording customer orders from sales persons.
- Assisted in milk products distribution when some sales people were on leave.
- Drafted invoices.
- Handling customer complaints.
- Recorded milk product per truck.
- Writing sales reports per every week.
