Lukas Nato
HOTEL GENERAL MANAGER
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About
I am a transformative leader who is highly proficient, effective and efficient administrative skills, also with a strong academic background in HOTEL MANAGMENT AND MARKETING. I have over 7years of extensive expertise in office practice, filling, book keeping, communication skills, budgeting, food and beverage management and front office management, accounting, sales and marketing management. In addition to that, I pride myself in strong organizational skills, and proficiency in information and technology, team building, time management and ability to identify market gaps and device necessary resources on how to fill those gaps.
Finally, I can define strategic goals, build lasting relationships and provide high level problem solutions gained from my critical research and analytical skills.
Experience
PROFILE.
•Determined to both organizational and personal goals.
•Possesses methodical angle to problem solving.
•Spirited work ethic and astounding customer service skills.
•Tactician and exceptional organization and inter-personal skills.
•Creative and innovative
•Outstanding personality and ‘I can do' attitude.
•Organized and neat.
•Proficient in internet and online related activities
KEYSKILLSANDCORECOMPETENCIES
•Customer relations skills.
•Strong training skills.
•Time management skills.
•Problem-solving leadership skills.
•Strong verbal and written communication skills.
•Accounting and bookkeeping skills.
•Excellent interpersonal skills.
•Food and beverage serving skill.
•Menu planning skills.
Experience
Director of Hospitality
SAMCHI GROUP
Aug 2022 - Mar 2023 (8 months)
To bring business to the five branches i.e. After 40 hotel, outside catering, space international hotel,
Nanyuki and Heavenly wings restaurants.
•To set operational standards for the hospitality.
•To terrain and retain juniors from the four branches.
•To ensure the set standards and are achieved.
•To relieve general managers when on leave or when not available
General Manager
MORAN HOTELS OL, KALAU
Jan 2022 - Aug 2022 (8 months)
Duties and responsibilities.
•Setting and upholding operating procedures and policies.
•Training junior staffs.
•Property marketing.
•Menu planning
•Make sure guests are happy and satisfied by handling and solving complaints.
•Making budgets and overseeing procurement procedures.
•Hiring new staff and ministering disciplinary duties.
•Preparation and presentation of management and accounting reports to the boss.
Product Consultant
SHOPILYVE TECHNOLOGIES
Jan 2021 - Dec 2021 (1 year)
Duties and responsibilities.
•Head of the market research team.
•customer acquisition.
•Product sales and marketing and exhibitions.
•Office practice and paperwork.
•Organizing meetings and logistical planning.
•Receiving and making inbound and outbound calls.
•Customer relations services.
•Team training.
•Was part of the budget drafting team.
•Drafted correspondence letters, invoices, auditing statements and customer reports.
•Writing minutes and agendas during meetings and memos.
Food And Beverage Supervisor
BOMAS OF KENYA
Aug 2019 - Sep 2020 (1 year 2 months)
Achievements
•Successfully solved customer complaints.
•Trained junior employees on standard operating procedures.
•Multiplied expert knowledge in supervision budgeting and work planning.
•Overseeing all restaurant practices by ensuring strong organizational culture.
•Primed daily guest relations activities keeping guest records.
•Assisted in food and beverage production, service and restaurant arrangements.
•Meeting planning and conference organization.
•Making and receiving guest calls and appointment reservations.
•Drafting menu and planning.
•Drafting duty rosters and work allocations.
The Great at Rift Valley Lodge Naivasha Jan 2019-june2019.
Food and Beverage Management trainee.
Duties and Responsibilities.
•Organizing and planning meeting and conference halls.
•Organizing of breakfast and lunch buffet tables.
•Receiving and welcoming guests into the restaurant.
•Handling customer complains.
•Produced menu items, both local and international cuisines.
•food and Beverage service.
•Primed personal assistant duties.
Oak Place Hotel Nairobi
Sep 2017 - Dec 2017 (4 months)
Industrial Familiarization program
Achievements
•Successfully learned principles governing food and beverage production and service.
•Learned intensive customer relations.
•I successfully prepared my first menu for a hotel
•Learned more about types of menu and food service procedures.
•Gained more knowledge about hotel management and restaurant operating procedures.
Sales Assistant
Kenya CO-OPERATIVE CREAMARIES
Jan 2017 - Sep 2017 (9 months)
Duties and responsibilities.
•Receiving and recording customer orders from sales persons.
•Assisted in milk products distribution when some sales people were on leave.
•Drafted invoices.
•Handling customer complaints.
•Recorded milk product per truck.
•Writing sales reports per every week.
Education
University of Nairobi
Under graduate – Degree, business administration;
Hotel Management and
Administration-Kenya Utalii College
KENYA SCHOOL OF LEADERSHIP AND ADVENTURE
CERTIFICATE, BUSINESS LEADERSHIP
2020 - 2020
PERSONAL DEVELOPEMENT.
