Lydiah Mwangi

As an experienced waitress with three years of experience, I excel in providing exceptional customer service, taking accurate orders, and ensuring a positive dining experience. I am skilled in food preparation, knowledgeable about safety procedures, and thrive in a fast-paced environment. A collaborative team player, I handle customer complaints with professionalism and efficiency.

Waitress/Customer Service

Nyama Villa • Nairobi, Kenya

09/2020 - 07/2021

• Greeted customers as they arrived and escorted them to their tables
• Assisted with setting up tables and arranging dining areas
• Provided support to waitstaff by refilling beverages and clearing tables
• Assisted with food preparation and plating when necessary
• Maintained a clean and organized dining area

Dune Resort • Nairobi, Kenya

02/2020 - 08/2020

• Collected customers' payments whether in cash or credit
• Took orders and relayed them to the kitchen staff promptly and accurately
• Assisted with food preparation and ensured dishes were presented correctly
• Maintained a clean and organized work area, including tables, chairs, and dining utensils
• Handled customer complaints and resolved issues in a professional and timely manner
• Processed payments and provided change to customers

Kenya Certificate of Secondary Education

Kianjugu Secondary School

11/2017

Kenya Certificate of Primary Education

Njiiris Education center

11/2012