Lydiah Onsongo

Detail-oriented and dedicated Front Desk Officer with over 3 years of experience in hospital settings, providing exceptional customer service and administrative support. Adept at managing patient registrations, verifying insurance details, handling billing, and ensuring seamless communication between patients and healthcare providers. Strong background in office management, healthcare systems, and basic bookkeeping.

Known for excellent multitasking, problem-solving abilities, and a positive approach to customer care.

Clerical Officer at Keystone Global Manpower Limited (2024-01 – Present)

• Performed administrative and clerical tasks, including managing documentation, maintaining records, and organizing files.
• Assisted in processing employee documentation and updating databases for new hires and terminations.
• Supported recruitment activities by organizing CV reviews and scheduling interviews.
• Ensured smooth daily office operations by handling correspondence and maintaining schedules.

Front Desk Officer at Imani Yako Medical Center (2020-01 – 2023-12)

• Greated and received patients and visitors, creating a welcoming and professional environment at the front desk.
• Managed patient registrations, verifying insurance details, payment methods, and eligibility for services.
• Entered patient information into the system and insurance portals using ID/insurance cards.
• Coordinated with insurance companies to confirm service eligibility, and followed up on pre-authorizations.
• Processed payments and generated receipts for cash-paying patients, ensuring accurate billing.
• Scheduled patient appointments and maintained organized records for follow-up visits.
• Assisted in claim form submissions, ensuring all necessary documentation (ID, insurance cards) was included.
• Ensured that all services, including lab tests and consultations, were correctly raised in the system.
• Finalized invoices post-service and ensured accurate submission for claims processing.
• Conducted daily reconciliation with accounts departments to track collections and cash payments.
• Ensured all invoices were closed and finalized in the system by the end of each business day.
• Saved and scanned invoices into shared drives for documentation.

Bachelors of Science in Enterpreneurship – Karatina University (2019-01)

Kenya Certificate of Secondary Education (2014-01)

Computer Packages – Petans College (2015-01)

Kenya Certificate of Secondary Education – Nyabururu Girls High School

Kenya Certificate of Primary Education (2010-01)

Kenya Certificate of Primary Education – Sensi Primary School