Mackland Singa
Serviceman
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About
Disciplined and customer-focused professional with over 3 years of National Youth Service (NYS) experience and 3 months of mobile phone sales experience. Experienced in customer service, product demonstrations, sales support, record keeping and day-to-day operational duties. Brings strong communication, integrity, accountability, discipline and resilience, with working knowledge of Microsoft Office, Google Workspace, WhatsApp Business and POS systems.
Experience
Serviceman at National Youth Service (NYS) (2022-12 – 2026)
- Completed National Youth Service paramilitary, leadership and public-service training with strong emphasis on discipline, accountability and teamwork.
- Served in a structured environment requiring punctuality, resilience, adherence to procedures and responsible execution of assigned duties.
- Supported community service and operational activities while interacting respectfully and professionally with people from diverse backgrounds.
- Worked effectively as part of a team and developed strong adaptability, responsibility and ability to perform under pressure.
- Applied leadership, communication and problem-solving skills in a demanding, structured service environment.
Sales Agent at Mophones (2022-08 – 2022-10)
- Promoted and sold mobile phones and accessories by understanding customer needs and recommending suitable products.
- Conducted product demonstrations and clearly explained phone features, specifications, pricing and payment options.
- Handled customer enquiries, follow-ups and after-sales support while maintaining a professional customer experience.
- Supported daily sales activities and customer communication through phone and WhatsApp Business.
- Maintained accurate sales, cash and stock records and assisted with checking product availability.
- Used upselling and cross-selling techniques to identify additional sales opportunities while prioritising customer needs.
Education
CPA Intermediate Level in Financial Management – KASNEB (2026-08)
CPA Foundation Level in Financial Accounting, Communication Skills, Law & Governance, Economics, Quantitative Analysis and ICT – KASNEB (2025-08)
Paramilitary & Leadership Training in Discipline, leadership, public service and structured operational training – National Youth Service (2022-12 – 2025)
Kenya Certificate of Secondary Education (KCSE) (2022-12)
