Makina

Dedicated and organised professional with experience in education, sales, customer service, administration and record management. Skilled in communication, report writing, data collection, customer support and coordinating activities with different stakeholders. Currently pursuing a Master of Education in Education Planning and expected completion in August 2027 and seeking opportunities in education, sales administration and research support.

Teacher and Administrative Support - ST. MARY'S RUARAKA SCHOOL - Nairobi

(2023-01)

• Improved coordination of learner support by working with colleagues and school leadership to implement intervention programmes.
• Maintained accurate learner records, assessment data, progress reports and confidential documents.
• Prepared and reviewed reports to support planning, decision-making and performance improvement.
• Managed communication with parents, learners, colleagues and school leadership, responding to inquiries and providing timely feedback.
• Coordinated activities, schedules and supporting documents while meeting deadlines.
• Monitored learner progress and followed up on agreed support actions.
• Supported examination administration in accordance with established procedures and regulations.
• Managed multiple responsibilities effectively in a busy, highly interactive environment.
• Coached the handball team to three consecutive cluster-game victories, demonstrating leadership, motivation and target-focused performance.

Salesperson - KHETIAS SUPERMARKET - Kenya

(2020-12 - 2022-12)

• Assisted customers in selecting suitable products according to their needs, preferences and budgets.
• Explained product features, prices and availability clearly to support informed purchasing decisions.
• Provided professional customer service in a busy retail environment.
• Supported product displays, stock arrangement and maintenance of an organised sales area.
• Monitored product availability and reported stock shortages or customer requests to supervisors.
• Promoted suitable products and alternatives to support customer satisfaction and sales activity.
• Handled customer concerns politely and escalated complex issues when necessary.
• Worked collaboratively with colleagues to maintain efficient daily store operations.
• Demonstrated reliability, punctuality and the ability to work effectively under pressure.

B.O.M. Teacher and Class Administrator - ST. MICHAEL'S TOP STATION SCHOOL - Kitale

(2020-02 - 2020-11)

• Maintained accurate class records, assessment results, progress reports and administrative documents.
• Collected, organised and verified information for accurate reporting and follow-up.
• Prepared weekly plans and coordinated classroom activities and learner-support programmes.
• Communicated clearly with learners, parents and colleagues.
• Monitored individual progress and followed up on issues requiring additional support.
• Completed multiple responsibilities within strict deadlines while maintaining accuracy.
• Used communication, problem-solving and conflict-resolution skills to address concerns professionally.
• Worked collaboratively with colleagues to support effective daily operations.

Master of Education - Education Planning - Mount Kenya University (2027-08)

Bachelor of Education - Arts - Machakos University (2016 - 2020)

Kenya Certificate of Secondary Education - Anderson High School (2012 - 2015)

Kenya Certificate of Primary Education - Ortum Girls Primary School (2009 - 2011)