Makinia Charles

I am a committed, friendly and hardworking Customer Service Advisor with a passion for providing excellent customer service at all times. In my current role, I have resolved more than

100 issues, always having the needs of the customers and the reputation of the organization at heart.

I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email.

My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.

WORK EXPERIENCE

Editorial Work Peer Reviewer: Enabler Translators, Sep 2021 – March 2022

Customer Care: Kenatco Taxis, April 2019 to November 2020

Roles

✓ To liaise with customer/supplier and in-house team.

✓ To manage people and timelines in order to achieve deliverables with accountability and ownership.

✓ Listen to customers’ concerns, issues, and questions

✓ Resolve customers’ concerns and answer customers’ questions to the best ability.

✓ Take ownership of what they are telling the customers, the teams, and the suppliers.

✓ Maintain a positive attitude and calmly respond to customers & suppliers with utmost professionalism.

✓ Attract customers by promoting the product and company positively

EDUCATION & QUALIFICATIONS

2016: Moi University, Bachelor of Arts (Kiswahili)

Second Class Honors (Upper Division)

2010: St Mary’s High School Kibabii Boys

Kenya Certificate of Secondary Education

2007: Webuye S.A

Kenya Certificate of Primary Education (KCPE)