Laundry attendant at Amentum (2023-01 – 2026-03)
- Created Laundry tags with identifiable customer information such as names before processing and delivery
- Responded to customer's inquiries, concerns and complaints with professionalism and high standards of hospitality
- Worked with both washers and dryers to clean articles such as military clothing, medical and bedding as per Standard Operational Procedures (SOP) of the company
- Provided support services to US and Coalition forces
- Ensured that all the laundry equipment are in proper working condition
- Adhered to all safety measures, practices and standards of machines
- Oversaw laundry services / duties as directed by the Supervisor
- Worked in a challenging and fast pace with last minute changes that may require immediate attention, in order to satisfy the customer
Upper Primary Teacher at ACK ST. Michael Model Schools (2021-01 – 2022-12)
- Taught according to Competency-Based Curriculum (CBC) system guidelines in Kenya
- Planned, prepared and delivered lessons to all learners on time
- Guided and counseled learners who are vulnerable
- Encouraged my core workers to participate in activities that developed the school
- Maintained discipline among learners
- Motivated the learners who have low self-esteem and weak confidence
- Lead the learners in Co-curriculum activities such as playing soccer hence promoting teamwork in them
Laundry Attendant at DynCorp International (2018-10 – 2020-08)
- Received, sorted, washed and loaded laundry according to standard operational procedures of the company
- Implemented daily safety task and stand-up focused meetings
- Provided support services to U.S and coalition forces
- Cross trained and worked in every function of the laundry
- Committed myself and encouraged others to report all unsafe acts and near misses in the workplace to leadership
- Performed other duties such as creating work orders as assigned by the supervisor
Customer Service Laundry Attendant at Prime Dry Cleaners Ltd (2016-09 – 2018-08)
- Attended a service desk with heavy customer service while identifying their laundry needs
- Responded to phone calls and customer inquires with professionalism
- Received laundry loads and document payments from the clients
- Took a survey of the clothes that need to be washed as per company quality standards
- Separated, tagged and piled customer clothes into separate bags or baskets
- Monitored washing and drying cycles to ensure the correct machine settings and optimal processing times
- Sorted, counted, folded, verified quantities on laundry lists, and appropriately placed articles at pick up area
- Ordered washing supplies and kept track of supplies inventory
- Performed all administrative duties and any other delegated tasks
- Maintained a safe work area while keeping machines and facilities neat and tidy
House Keeping Lead at Masai Den Hotel (2014-05 – 2016-07)
- Prepared work schedules and work procedures for the housekeeping team
- Ordered and controlled equipment, materials and linen from the warehouse
- Ensured high standard of cleanliness and that all health and safety requirements are met
- Addressed clients' needs and ensured that all standard Procedures are respected and adhered to
- Ensured that the team knew where to find safety data sheets related to chemicals used in their daily duties
- Reported any maintenance and safety hazard issues to my superiors
- Submitted daily and monthly reports to my supervisor and performed any other delegated tasks
