Margaret Iji

Results-driven Appointment Setter with 5+ years of experience in high-volume outbound calling and customer engagement. Skilled at qualifying warm leads, overcoming objections, and converting cold and skeptical contacts into confirmed appointments. Proven ability to manage CRM-based pipelines (Zoho CRM Plus, Salesforce, HubSpot), maintain accurate records of every contact attempt, and persistently follow up until leads are booked.

Comfortable working independently across time zones with minimal supervision, and known for clear, professional English communication and strong rapport-building skills.

Appointment setter - Copen Group

(2025-01 - 2026-07)

• Responded to client inquiries regarding property listings, availability, pricing, and leasing or purchase procedures via phone, email, and in person.
• Coordinated with real estate agents and property managers to schedule viewings, follow up on client interest, and update prospects on property status.
• Maintained accurate client and property records in the CRM system, ensuring timely updates on inquiries, bookings, and transaction milestones.
• Resolved client concerns and complaints professionally, escalating complex issues to the appropriate department to ensure prompt resolution.
• Supported the sales team by qualifying leads, providing property information packs, and following up with prospective buyers and tenants to improve conversion rates.

Sales Executive Officer - Elegant Fashion House

(2023-04 - 2024-10)

• Proactively engaged individual and corporate customers to promote products, using persuasive communication and objection handling to convert interest into sales.
• Built and maintained customer relationships through personalized outreach and follow-up, consistently meeting sales targets.
• Maintained organized, accurate records of inventory and customer transactions to support smooth day-to-day operations.

Customer Service Officer - FMC Agric Services Limited

(2021-03 - 2023-02)

• Responded promptly to customer inquiries and proactively followed up on order status, pricing, and delivery schedules to keep customers informed and engaged.
• Coordinated with logistics and sales teams to ensure timely, accurate processing of customer orders.
• Maintained precise records of customer communications and order details.

B. Agric. - Agricultural Economics - Federal University of Agriculture (2015)