Margaret Imbusi

I am an astute, devoted, confident and keen customer service and loans professional with broad experience in customer relationship management and lending operations. I have a considerable experience in high level business and organizational environments and I am a person who overcomes obstacles by using an adaptable approach towards achieving outstanding results. I am multi-skilled, possess a wealth of multi-disciplinary experience and keen to work in a multicultural setup where I cannot only hone my skills in field of study but also gain other much-needed skills.

I endeavor to utilize my acquired knowledge to ensure operations run smoothly and as per the organization’s policies and standards. I have excellent problem solving skills and a proven ability to manage and complete tasks to the highest standards with great attention to detail. I am versatile and a self-starter who can work efficiently on own initiative and can integrate easily into a team environment.

I enjoy being part of a successful and productive team and thrive in highly pressurized and challenging working environments. I am therefore looking for a position to effectively use my experience for the company purpose and profitability.

Loan Officer-Mogo Auto Limited | October 2021-

 Following up with clients who have already visited Mogo branch to finalize loans.

 Taking clients through the various Mogo products and terms (cars financing,

boda financing and logbook loans).

 Collecting, processing all necessary documents and entering customer information into Mogo ERP system.

 Conducting proper KYC and fraud prevention and remaining customer’s point of contact for all questions.

 Working closely with independent sales agents to generate more leads.

 Working on individual sales through referrals and other sources.

 Proactively working with leads to achieve loan issuance targets.

 Processing customer loans, ensuring quick loan disbursements.

EDUCATION

Bachelor of Science in

Agribusiness Management

2015- 2019

University of Embu, Kenya

Computer Packages Certificate

March-May 2019

Kenya National Library Services,

Embu town