Loan Officer and Customer Service Executive
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I am an astute, devoted, confident and keen customer service and loans professional with broad experience in customer relationship management and lending operations. I have a considerable experience in high level business and organizational environments and I am a person who overcomes obstacles by using an adaptable approach towards achieving outstanding results. I am multi-skilled, possess a wealth of multi-disciplinary experience and keen to work in a multicultural setup where I cannot only hone my skills in field of study but also gain other much-needed skills.
I endeavor to utilize my acquired knowledge to ensure operations run smoothly and as per the organization’s policies and standards. I have excellent problem solving skills and a proven ability to manage and complete tasks to the highest standards with great attention to detail. I am versatile and a self-starter who can work efficiently on own initiative and can integrate easily into a team environment.
I enjoy being part of a successful and productive team and thrive in highly pressurized and challenging working environments. I am therefore looking for a position to effectively use my experience for the company purpose and profitability.
Loan Officer-Mogo Auto Limited | October 2021-
Following up with clients who have already visited Mogo branch to finalize loans.
Taking clients through the various Mogo products and terms (cars financing,
boda financing and logbook loans).
Collecting, processing all necessary documents and entering customer information into Mogo ERP system.
Conducting proper KYC and fraud prevention and remaining customer’s point of contact for all questions.
Working closely with independent sales agents to generate more leads.
Working on individual sales through referrals and other sources.
Proactively working with leads to achieve loan issuance targets.
Processing customer loans, ensuring quick loan disbursements.
2015- 2019
University of Embu, Kenya
March-May 2019
Kenya National Library Services,
