Margaret Karimi

Dynamic professional with 5+ years of experience in customer engagement, account management, and digital marketing, specializing in real estate leasing, documentation, and remote client support. Proven success in enhancing operational efficiency by 30%, achieving 95% client satisfaction, and driving 20% revenue growth through data-driven strategies. Skilled in remote collaboration, CRM tools, and workflow optimization.

Seeking to leverage expertise in global remote roles requiring strong client relationship management, digital communication, and sales strategy.

Account Executive at Afia Brokerage Services (2023-05 – 2023-11)

• Increased client retention by 25% by addressing service gaps and implementing tailored solutions.
• Consistently generated 40+ qualified leads monthly through cold calling, virtual networking, and email campaigns.
• Mentored and trained 5 junior account executives, boosting team performance by 20%.
• Delivered accurate quotes and managed technical support post-sale, improving contract closure rates by 10%.
• Facilitated seamless communication with clients through Zoom meetings, Slack updates, and email reporting.

German Tutor (A1) at Equip Africa (2024-01 – 2024-09)

• Conducted online beginner-level German language lessons (A1) for individual and group learners.
• Created engaging lesson plans and digital learning materials tailored to students' pace and proficiency.
• Evaluated students through oral, written, and interactive assessments, achieving a 90% student pass rate.
• Supported learners in preparing for A1 certification exams through structured practice and personalized feedback.
• Promoted a positive learning environment by integrating cultural knowledge and conversational exercises.

Leasing and Documentation Officer at Mombasa Real Estates Agencies Ltd (2020-02 – 2022-06)

• Managed property leasing documentation and contract renewals for over 70 residential and commercial units.
• Verified tenancy agreements, ensuring compliance with company policies and local regulations.
• Coordinated between landlords, tenants, and legal teams to expedite leasing processes.
• Maintained accurate digital and physical lease records, reducing administrative errors by 20%.
• Assisted in property marketing and client onboarding, improving occupancy rates by 15%.

Customer Service Representative at Mombasa Real Estates Agencies Ltd (2019-08 – 2020-01)

• Handled 50+ client inquiries weekly with 98% satisfaction.
• Coordinated 30+ appointments monthly, improving service delivery time by 25%.
• Identified upselling opportunities, boosting revenue by 12%.
• Maintained accurate customer records for better decision-making.

Administrative Coordinator at Pwani Region CU's (2015-01 – 2017-11)

• Coordinated 20+ monthly events, reducing scheduling conflicts by 30%.
• Organized documentation processes, ensuring 100% compliance with regulatory requirements.
• Enhanced communication flow to 50+ stakeholders, improving efficiency by 25%.

Diploma in Customer Services – Oxford Home Study Center (2024-07)

Diploma in Tourism Management – Kenya Coast National Polytechnic (2018-07)