Call Centre Agent at Call Centre International (2025-03 – 2026-01)
- Handling Inbound and Outbound phone calls
- Resolving customers issues
- Database management
- Handling customers inquiries and engagements
- Ensuring efficient resolution of customers concerns
IT Support Associate at Securepoint Innovative Solutions (2024-07 – 2025-02)
- Maintained computer system networks for the clients to help them set up systems and resolve issues.
- Created, designed and maintained websites according to the clients needs and satisfaction.
- Maintenance and troubleshooting the software and the hardware.
- Designed Point of Sale system for various clients depending on their requirements.
Junior Executive Marketing Operations at Tally Solutions Kenya Limited Company (2024-01 – 2024-06)
- Developed and executed marketing initiatives like managing social media marketing campaigns.
- Identified and implemented new marketing technologies like the CRM, Social Media and Emails.
- Assisted in coordinating marketing events like the MSME Honours, Exposition, seminars and conferences.
- Managed contacts and accounts of the organization and the partners organization as well.
- Created awareness of the accounting software that I was marketing.
- Tracked the marketing performance and prepared weekly and monthly reports for management.
- Communicated with target audiences and build customer relationships.
- Recorded the customers testimonials to get information on what to improve to satisfy their needs accordingly.
Sales Representative at Tally Solutions Kenya Limited Company (2023-02 – 2023-12)
- Presented, promoted and sold the software to the prospective customers using solid argument.
- Established, developed and maintained positive business and customer relationships.
- Contacted new and existing clients to explain to them the needs for the accounting software.
- Maintained the contact list and followed up with the customer to continue the relationship.
- Reached out to customer leads through cold calling and market storms.
- Emphasized the features of the product to highlight how they solve customer problems.
- Communicated with customers to understand their needs and preferences.
Intern at Minet Kenya Insurance Limited Company (2022-02 – 2022-05)
- Received and verified claims from various hospitals.
- Managed data and kept records.
- Kept track of the movements of files.
- Distributed mails, letters and other information as required.
- Received, reviewed and processed documents for archives.
Cyber attendant at Millysons Cyber Cafe (2020-01 – 2020-12)
- Assisted customers with computer usage, printing, typing and basic troubleshooting.
- Responded to customers who encountered error messages while accessing websites.
- Monitored the online interactions to ensure a safe and respectful environment.
- Maintained databases, managed user information and recorded interactions for reporting purposes.
- Provided training sessions for new users to ensure they understand how to use the digital tools.
- Assisted in scheduling, coordinating sessions and helped participants join online meetings and webinars.
