Mariam Achieng

Motivated and detail-oriented IT personnel seeking to leverage my technical expertise in network administration, system troubleshooting, and cybersecurity within a dynamic organization. Eager to apply strong problem-solving skills and proficiency in various software and hardware systems to enhance operational efficiency and support innovative IT solutions. Committed to continuous learning and professional development to stay current with industry trends and emerging technologies.

Call Centre Agent at Call Centre International (2025-03 – 2026-01)

• Handling Inbound and Outbound phone calls
• Resolving customers issues
• Database management
• Handling customers inquiries and engagements
• Ensuring efficient resolution of customers concerns

IT Support Associate at Securepoint Innovative Solutions (2024-07 – 2025-02)

• Maintained computer system networks for the clients to help them set up systems and resolve issues.
• Created, designed and maintained websites according to the clients needs and satisfaction.
• Maintenance and troubleshooting the software and the hardware.
• Designed Point of Sale system for various clients depending on their requirements.

Junior Executive Marketing Operations at Tally Solutions Kenya Limited Company (2024-01 – 2024-06)

• Developed and executed marketing initiatives like managing social media marketing campaigns.
• Identified and implemented new marketing technologies like the CRM, Social Media and Emails.
• Assisted in coordinating marketing events like the MSME Honours, Exposition, seminars and conferences.
• Managed contacts and accounts of the organization and the partners organization as well.
• Created awareness of the accounting software that I was marketing.
• Tracked the marketing performance and prepared weekly and monthly reports for management.
• Communicated with target audiences and build customer relationships.
• Recorded the customers testimonials to get information on what to improve to satisfy their needs accordingly.

Sales Representative at Tally Solutions Kenya Limited Company (2023-02 – 2023-12)

• Presented, promoted and sold the software to the prospective customers using solid argument.
• Established, developed and maintained positive business and customer relationships.
• Contacted new and existing clients to explain to them the needs for the accounting software.
• Maintained the contact list and followed up with the customer to continue the relationship.
• Reached out to customer leads through cold calling and market storms.
• Emphasized the features of the product to highlight how they solve customer problems.
• Communicated with customers to understand their needs and preferences.

Intern at Minet Kenya Insurance Limited Company (2022-02 – 2022-05)

• Received and verified claims from various hospitals.
• Managed data and kept records.
• Kept track of the movements of files.
• Distributed mails, letters and other information as required.
• Received, reviewed and processed documents for archives.

Cyber attendant at Millysons Cyber Cafe (2020-01 – 2020-12)

• Assisted customers with computer usage, printing, typing and basic troubleshooting.
• Responded to customers who encountered error messages while accessing websites.
• Monitored the online interactions to ensure a safe and respectful environment.
• Maintained databases, managed user information and recorded interactions for reporting purposes.
• Provided training sessions for new users to ensure they understand how to use the digital tools.
• Assisted in scheduling, coordinating sessions and helped participants join online meetings and webinars.

Diploma in Information Communication and Technology – Railway Training Institute (2021 – 2023)

Kenya Certificate of Secondary Education – Friends School Kaimosi Girls (2016 – 2019)

Kenya Certificate of Primary Education – Busia Ebenezer Academy (2008 – 2015)