Mark Kariuki
PROFESSIONAL WAITER
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About
Dedicated and customer-focused waiter with five years of experience in the hospitality industry. Passionate about delivering exceptional dinning experience, ensuring guest satisfaction and contributing to restaurant success. Skilled in multitasking, order accuracy, problem solving, excellent in customer service communication, up-selling and food safety & compliance. My aim goal is to advance into supervisory role where I can apply my leadership and hospitality expertise.
Experience
WAITER at Camellia Gardens (2025-04-25 – Present)
- Serving dishes with proper etiquette ensuring well presentation
- Manage multiple tables efficiently ensuring balancing speed
- Warmly greeting and escorting guest to dinning tables
- coordinate with kitchen and bar staffs to ensure smooth processional service
BARMAN at Dove Nest Lodge (2023-08-01 – 2025-01-02)
- assist with setting up dinning area, preparing tables
- coordinate with kitchen and bar staffs to ensure smooth processional service
- Handling and processing payments from customers either cash or credit
WAITER at Enashipai Spa & Resort
- Supporting and training new waiting staffs on bar policies
- Providing insight to management on improving service efficiently
- Work closely with other waiters and servers to ensure smooth operations
- Communicate any issue to management
HEADWAITER at Alpha's Restaurants (2023-02-01 – 2023-07-31)
- serving foods and beverage professionally
- Training and support waiting staffs sharing best practice for customer
- Monitor and restock tables essentials [ cult-rely, napkins ]
- Greetings guest warmly, taking accurate food and drink orders
WAITER at Sawela lodge
- Set up, clean and reset tables efficiently maintain a clean dining environment
- Rely food & safety and hygiene standards ensuring a sanitized workspace
- Serve dishes with proper etiquettes
HOUSEKEEPER at Peppercorn Resort (2020-05-01 – 2022-01-01)
- Sweeping, mopping, vacuuming, dusting and polishing surfaces
- Cleaning toilets, sinks, showers and bathtubs
- Ensuring adequate levels of household supplies
INTERNSHIP at Lake Naivasha Resort (2020-01 – 2020-04)
Comprehensive internship experience across multiple departments including Front Office, Food & Beverage, Kitchen, and Sales & Marketing.
- Greeting guests and assisting guest upon arrival
- Handling check in and check-outs
- Managing reservations and rooms
- Assisting in setting up tables and dinning
- Taking and serving foods and drinks professionally
- assist with food preparation and maintain a clean organized work area
- Learning to operate and maintain various kitchen equipment like oven, grills
- assist in promotional campaigns and social media marketing
- Conducting market research to understand customer preference
Education
Certificate in Food & Beverage Techniques – KENYA UTALII COLLEGE (2025-01-02 – 2025-04-02)
Diploma in Hospitality Management – KENYA INSTITUE OF DEVELOPMENT STUDIES (2017 – 2019)
Diploma in Sales Marketing – INSITITUE OF COMMERCIAL MANAGEMENT (2016 – 2018)
Kenya Certificate In Secondary Studies – NAIVASHA DAY SECONDARY SCHOOL (2012 – 2016)
Kenya Certificate In Primary Studies – G.K PRISION PRIMARY SCHOOL (2004 – 2012)
