Mark Masai

Community development graduate with expertise in mobilizing resources, project implementation, and empowering communities through sustainable solutions. Skilled in needs assessment, stakeholder engagement and collaborative problem solving to drive positive change and improve social and economic outcomes for underserved populations.

Shop attendant - MAGUNAS SUPER STORES (K) LIMITED

(2014-11)

• Exceeded quarterly sales targets by 10% to 25% through effective upselling
• Improved customer retention by 30% and raised satisfaction scores by 12% through personalized service
• Consistently met or exceeded daily sales targets
• Reduced inventory discrepancies by 30% through strict inventory control procedures
• Increased sales of specific items by 20% to 30% by creating attractive window displays
• Achieved a 5-star rating in over 100 customer reviews
• Trained new employees on store policies, POS systems, and customer service protocols

General Worker - ZEE FLORA LIMITED

(2023-08 - 2024-09)

• Maintained accurate records of all production activities, ensuring data was organized and accessible for audits
• Monitored and upheld quality standards, identifying and addressing discrepancies during production processes
• Prepared daily and weekly reports summarizing production outputs, quality checks, and stock levels
• Conducted routine inspections to ensure adherence to health, safety, and hygiene standards across work areas
• Assisted in organizing and arranging inventory, ensuring the efficient use of space and stock levels
• Collaborated with team members to meet production goals, improving workflow and minimizing downtime
• Maintained detailed records of tools, equipment, and production materials to support inventory management
• Supported process improvements by providing feedback on potential quality issues and efficiency bottlenecks
• Achieved a notable reduction in production errors through proactive quality checks, enhancing overall operational efficiency

Industrial Attachment, Registration of Persons - Ministry of Interior and Coordination of National Government

(2022-06 - 2022-08)

Guard - Brinks Security Services

(2020 - 2021)

Computer Trainer - St. Peter Clever Catholic Training School

(2018-01 - 2018-04)

Bachelor of Science - Community Development - THARAKA UNIVERSITY (2018 - 2022)

Kenya Certificate of Secondary Education - NDALANI SECONDARY SCHOOL (2014 - 2017)