Mark Otieno

To secure a position with an established organization that offers career growth opportunities and be able to use my interpersonal and organizational skills to provide exceptional customer service.

Waiter - Jambo Fish Hotel

(2022-12)

• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked.
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day's specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using order slips or by memorization.
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.

Waiter - The Luke Hotel

(2019-04 - 2022-11)

• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions, and make menu recommendations
• Serve customers in an accommodating manner
• Must know all food liquor, beer, wine, and retail offered
• Apply positive suggestive sales approach to guide guests
• Look for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages

Housekeeping - Utalii College (2020-02 - 2021-02)

Certificate in Business Management - Business Management - Mount Kenya University (2020-02)

Kenya Certificate of Secondary Education - Misambi High School (2015 - 2018)

Kenya Certificate of Primary Education - Drive-Inn Primary School (2008 - 2014)