Mark Otieno
Waiter
Talent
NairobiMember since June 21, 2026
Proven work experience as a Waiter or WaitressHands-on experience with cash register and ordering information system (e.g. RevBasic math skillsAttentiveness and patience for customersExcellent presentation skillsStrong organizational and multitasking skills, with the ability to perform well Active listeningCommunication skills
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Proven work experience as a Waiter or WaitressHands-on experience with cash register and ordering information system (e.g. RevBasic math skillsAttentiveness and patience for customersExcellent presentation skills
About
To secure a position with an established organization that offers career growth opportunities and be able to use my interpersonal and organizational skills to provide exceptional customer service.
Experience
Waiter - Jambo Fish Hotel
(2022-12)
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked.
- Prepare tables by setting up linens, silverware and glasses.
- Inform customers about the day's specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using order slips or by memorization.
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
Waiter - The Luke Hotel
(2019-04 - 2022-11)
- Provide the perfect service experience for restaurant patrons
- Ensure the guest feels important and welcome in the restaurant
- Ensure hot food is hot and cold food is cold
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions, and make menu recommendations
- Serve customers in an accommodating manner
- Must know all food liquor, beer, wine, and retail offered
- Apply positive suggestive sales approach to guide guests
- Look for ways to avoid waste and limit costs
- Assist in keeping the restaurant clean and safe
- Provide responsible service of alcoholic beverages
Education
Housekeeping - Utalii College (2020-02 - 2021-02)
Certificate in Business Management - Business Management - Mount Kenya University (2020-02)
Kenya Certificate of Secondary Education - Misambi High School (2015 - 2018)
Kenya Certificate of Primary Education - Drive-Inn Primary School (2008 - 2014)
Skills
Waiter
