Mark Seth Mang'eni

With over 5 years in Product Management, I have a strong track record of leading cross-functional teams and delivering innovative products. Skilled in empowering agile teams for success, driving collaborative excellence, and fostering continuous improvement. A customer-focused professional with technical support expertise committed to ensuring high levels of customer satisfaction.

Key Skills and Expertise

• Product Management: Proven ability to manage the entire product lifecycle, from concept development to launch and post-launch optimization.
• Cross-Functional Leadership: Experienced in leading and collaborating with diverse teams, including developers, designers, marketers, and stakeholders, to drive alignment and achieve project goals.
• Agile Methodologies: Experienced Scrum Master with a deep understanding of Agile principles and methodologies. Skilled in implementing Agile frameworks and fostering a culture of collaboration, transparency, and adaptability.
• Innovative Product Delivery: A track record of delivering innovative and successful products that meet market needs and drive business growth. Skilled in identifying market trends, conducting competitive analysis, and translating customer insights into actionable product strategies.
• Technical Support: Proficient in supporting internal and external stakeholders. I am experienced in troubleshooting product issues, coordinating with development teams, and ensuring prompt and effective issue resolution.
• Customer Satisfaction: Customer-centric mindset focusing on delivering exceptional customer experiences. Skilled in gathering customer feedback, analyzing data, and implementing improvements to enhance customer satisfaction and loyalty.

I thrive in dynamic, unstructured, and frequently changing startup environments.

1. Developed a new product roadmap with milestone criteria, resulting in a 10% increase in team velocity within 3 months and the timely delivery of 5 key features, leading to improved customer satisfaction.
2. Implemented a customer-centric approach by collecting feedback through user testing and surveys, which allowed for proactive adjustments in marketing strategies and optimization of the overall customer experience.
3. Created detailed documentation for upcoming features and product release plans, aligning key components across teams and reducing product development cycle time by 25%.
4. Collaborated with stakeholders to understand business app needs and the market landscape, estimating production capabilities and evaluating economic viability.
5. Conducted extensive market research and client outreach to identify gaps in the AMI business app landscape, leading to the successful implementation of optimized product features and incorporation into marketing strategies.
6. Oversaw the product development cycle of the AMI Learn app, including prototyping, production coordination, testing, and proactive adjustments to marketing approaches.
7. Redesigned and implemented version 1.1 of the AMI Business app, resulting in a 20% increase in participant engagement and an 80% Net Promoter Score (NPS).
8. Coordinated design meetings and decisions between multiple internal departments, prioritizing roadmap goals to achieve key metrics.
9. Managed a cross-functional team of 13 individuals, including developers, product associates, UI/UX designers, and quality assurance testers, ensuring timely delivery of high-quality products that met customer requirements.

BA Agribusiness and Agricultural Economics