Martin Kidaha
I'm a service Ambassador/Waiter
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About
I am a polite, hardworking, energetic, disciplined, innovative and a ready to learn kind of person. I'm a jovial and a kind person always ready to work and learn more each day.
Experience
ALANOGWA MARTIN KIDAHA
CAREER OBJECTIVE To effectively and efficiently use my knowledge and skills in the hotel and tourism industry, to work in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through my experience as a waiter.
EDUCATION
2006- 2009 KANGARU BOYS HIGH SCHOOL
Kenya Certificate of Secondary Education
Attained mean grade of C minus
1998 - 2005 JOSEPH KANGETHE PRIMARY SCHOOL
Kenya Certificate of Primary Education
Attained 286 marks out of 500
EXPERIENCE
15 December 2022 to 25 December 2023
Nokras Hotel
Position: Head Waiter
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Coordinate with the kitchen staff to ensure smooth operation and guest satisfaction
10 January 2022 to 8 August 2022
Destination Resort
Position: Head Waiter/Barman
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
15 July 2016 to 4 September 2021
Ashnil Hotels And Lodge Samburu
Position: Waiter
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
01 January 2016 – 30 June 2016
The Big Square Lavington branch
Position: Waiter
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
August 2015 –December 2016
Mambo Italia Restaurant
Position: Waiter
Duties and responsibilities
Serve food and beverage to guests as per course order
Greet guests and present them with the menu
Promptly respond to guests requests
Maintain proper dining experience, deliver food and beverage order
Offer deserts, replenish utensils and refill glasses
Prepare to present mixed drinks and food to the guests table
January 2013 –July 2015
San Valencia Hotel, Desmond Tutu
Position: Waiter
Duties and responsibilities
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
Promptly respond to guests requests
Inform guests of specials on the menu for the day
Perform simple cleaning tasks
Obtain revenues, issue receipts and return change to the guests
January 2011 –December 2012
Tin Tin Chinese Restaurant
Position: Waiter
Duties and responsibilities
Help other departments by answering the telephone and completing financial transactions done by the guests
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Education
ALANOGWA MARTIN KIDAHA
CAREER OBJECTIVE To effectively and efficiently use my knowledge and skills in the hotel and tourism industry, to work in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through my experience as a waiter.
EDUCATION
2006- 2009 KANGARU BOYS HIGH SCHOOL
Kenya Certificate of Secondary Education
Attained mean grade of C minus
1998 - 2005 JOSEPH KANGETHE PRIMARY SCHOOL
Kenya Certificate of Primary Education
Attained 286 marks out of 500
EXPERIENCE
15 December 2022 to 25 December 2023
Nokras Hotel
Position: Head Waiter
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Coordinate with the kitchen staff to ensure smooth operation and guest satisfaction
10 January 2022 to 8 August 2022
Destination Resort
Position: Head Waiter/Barman
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
15 July 2016 to 4 September 2021
Ashnil Hotels And Lodge Samburu
Position: Waiter
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
01 January 2016 – 30 June 2016
The Big Square Lavington branch
Position: Waiter
Duties and responsibilities
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes if any
Suggest food and beverages to guests and also try to upsell
Take food orders from the guests on the handheld point of sale
Obtain revenues, issue receipts and return change to the guests
Perform basic cleaning tasks as directed by the supervisor
Fill in for absent staff as needed
Make sure special requests made by guests when ordering are catered for
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
August 2015 –December 2016
Mambo Italia Restaurant
Position: Waiter
Duties and responsibilities
Serve food and beverage to guests as per course order
Greet guests and present them with the menu
Promptly respond to guests requests
Maintain proper dining experience, deliver food and beverage order
Offer deserts, replenish utensils and refill glasses
Prepare to present mixed drinks and food to the guests table
January 2013 –July 2015
San Valencia Hotel, Desmond Tutu
Position: Waiter
Duties and responsibilities
Co ordinate with the kitchen staff to ensure smooth operation and guest satisfaction
Promptly respond to guests requests
Inform guests of specials on the menu for the day
Perform simple cleaning tasks
Obtain revenues, issue receipts and return change to the guests
