Content Moderator | Trust & Safety Specialist | Social Media Moderator
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Detail-oriented and policy-driven professional with 5+ years of experience enforcing standards, managing compliance, reviewing documentation, and resolving issues across field operations, institutional, and financial services environments. Proven ability to apply structured guidelines consistently under pressure, handle sensitive information with discretion, escalate complex cases appropriately, and maintain accurate records of decisions and actions. Bilingual in English and Swahili — a critical asset for East African content review pipelines.
Highly resilient, self-managed, and experienced working in high-accountability environments where accuracy and impartiality are non-negotiable.
Financial Advisor - Jubilee Life Insurance
(2026-01)
Applied regulatory compliance frameworks daily — reviewing client documentation, flagging discrepancies, and escalating non-compliant cases to senior officers. Handled sensitive personal and financial data with strict confidentiality, ensuring all interactions met industry regulatory standards. Conducted structured assessments of client information to determine eligibility, identify risks, and make accurate, consistent decisions.
Maintained detailed records of client interactions, decisions, and policy actions — directly analogous to moderation decision logging. Communicated policy requirements clearly and professionally to clients who were unfamiliar or resistant, maintaining composure under pressure.
Road Maintenance Operations Supervisor - Citi Capital Limited
(2024-01 - 2026-01)
Enforced safety regulations, contractual standards, and operational policies across teams of up to 20 personnel — with zero tolerance for non-compliance. Identified and escalated compliance violations, equipment misuse, and safety risks through structured reporting channels. Maintained incident logs, compliance records, and operational documentation with high accuracy and consistency.
Exercised impartial judgment in high-pressure situations, applying established standards consistently regardless of team dynamics or interpersonal factors. Managed sensitive stakeholder communications, including contractor disputes and regulatory queries, with professionalism and discretion.
Laboratory Technician - Nyahururu High School
(2021-01 - 2023-01)
Enforced strict laboratory safety protocols and examination board guidelines, ensuring full compliance across all activities. Reviewed and flagged procedural deviations, maintaining accurate incident and compliance records. Managed sensitive examination materials with full confidentiality and accountability for chain of custody.
Diploma - Analytical Chemistry - Technical University of Mombasa (2016-01 - 2019-01)
