Martin Njuguna

Detail-oriented IT Support professional with hands-on experience delivering end-user technical support, hardware troubleshooting, and systems administration in a high-pressure healthcare environment. Holds a BSc in Applied Computer Technology (GPA 3.36) with a specialisation in Forensic IT and Cybercrime, complemented by Microsoft Security and Cisco IT Essentials certifications. Proven ability to resolve incidents efficiently, configure networks and peripherals, and support diverse user groups with minimal supervision.

Committed to continuous professional development and delivering reliable, user-focused ICT solutions.

ICT Support Intern at Aga Khan University Hospital, Nairobi (2022-10 – 2023-01)

• Provided end-user IT support for a hospital outreach clinic over a 3-week deployment, operating independently with minimal supervision across a multi-department environment.
• Configured MS Outlook email accounts and internet connectivity for clinical and administrative staff, reducing setup turnaround time.
• Resolved hardware and software incidents reported via the helpdesk, covering desktops, laptops, and local/network printers, contributing to reduced system downtime.
• Installed, configured, and maintained computer systems and networks in compliance with hospital ICT standards.
• Supported end-users on the Electronic Health Records (EHR) system, improving staff confidence and reducing repeat support requests.
• Connected, configured, and shared network printers across departments, streamlining printing workflows for clinical staff.

BSc Applied Computer Technology in Applied Computer Technology – United States International University - Africa (USIU) (2022)