Marto Mcioca

Fully registered Degree of Masters of Business Administration (MBA), Bachelor of Science in Information Technology (BSCIT) and a Diploma of Information technology. Accomplished and energetic administrative assistant with a solid history of achievement in Information Technology. Skilled in handling complex situations with professionalism and confidentiality.

Incomparable ability to prioritize and carry out multiple tasks and deadlines concurrently. Unmatchable organizational, time management, a very resourceful person, innovative, flexible and interpersonal skills.

Secretariat Administrative Officer at Muthaiga Country Club (2022-03 – Present)

• Club Reciprocity
• Members Comments
• Membership Transitions
• Maintaining Members Registry
• Daily opening of incoming mails
• Meetings Correspondence
• Emails
• Stock Secretariat Office
• Deputise Membership Admin

Business Centre Attendant at Muthaiga Country Club (2011-10 – 2022-02)

• Website Editing and updates of the club events
• Helping the club members with their personal computers
• Network services support and management
• Hardware Installation, troubleshooting and maintenance
• Software installation, troubleshooting and maintenance
• Offering support in teleconferencing and audio visual to Members having meetings at the club
• Ensuring that Computers are protected with Antiviruses and kept up to date
• Monitoring Internet usage and troubleshooting connectivity related issues
• Offering user support to all internal users in the absence of the IT Manager
• Operating equipment's including computers, Laminator, Fax, Binder, Cd, Dvd burning and printing digital photos
• Instructing members on computer usage, Internet issues and any other IT related issue within the clubhouse and the rooms
• Giving computer lessons to club members' who are in need of knowing computer basics
• Assisting Members in Scanning, typing and photocopying documents
• Cleaning all the desktops including all the websites visited i.e weekly basis
• Processing Membership Cards i.e Members, Members Aides and Members of Staff employment cards
• Member of the Editorial team for the Club Magazine, I.e the Official Photographer

Internship - ICT Office at Muthaiga Country Club (2010-05 – 2010-08)

• Troubleshooting of computers
• Updating members information in the database
• Scanning of document
• Installation of software's
• Formatting computers as well as offering support to other computer users

Front Office/ Receptionist at Muthaiga Country Club (2020-12 – 2022-02)

• Rooms Reservation & Checking-in, guests to the Accommodation rooms
• Perform scheduled system checks and daily reporting functions
• Assisting members in placing calls for international calls where VOIP is used
• Monitor billing, cashiering and bill adjustment procedures
• Coordinate Front office activities of the club and resolve problems arising from guests complaints, reservations and room assignment activities
• Attend to unusual requests and inquiries
• Maintain high quality of services offered to guests through management of the functional areas of reservations, guest registration, Telephone services and guest accounting, so as to maintain established operational standards and maximize profits
• Directing the Front Office daily operations

Master of Business Administration in Business Administration – The University of Nairobi (2019-05 – 2023-12)

Certificate in Photography – Versatile School of Photography (2017-03 – 2017-05)

Bachelor of Science in Information Technology – KCA University (2012-09 – 2015-12)

Diploma in Information Technology – St. Benedicts College (2009-06 – 2010-08)

K.C.S.E – Mutonguni Secondary School (1995 – 2004)

K.C.P.E – Kitundumo Primary School (2007 – 2009)