Business Development Agent at LIQUID INTELLIGENT TECHNOLOGIES (2025-09 – 2026-05)
- Managed business opportunities and customer relationships from initial engagement through onboarding and post-sale support.
- Served as a primary customer contact, responding to inquiries, resolving service concerns, and coordinating timely escalation through remote communication channels.
- Documented customer feedback, product usage information, and account activity to identify education opportunities and strengthen customer engagement.
- Balanced sales, customer support, follow-up, and administrative responsibilities across EMEA time zones while maintaining accurate customer and account records.
E-commerce Product Coordinator at EZDIA (2020-11 – 2025-01)
- Maintained accurate product information and data-quality standards while collaborating with international and cross-functional teams to improve the online customer experience.
- Improved product-listing accuracy and record-keeping standards, contributing to a reported 20% reduction in customer complaints and increased platform trust.
- Analyzed product and customer-journey information to identify data gaps and support structured service-delivery improvements.
- Escalated product-related issues to technical teams and coordinated follow-up to resolve workflow bottlenecks affecting customer-facing operations.
Remote Recruiter at VIZX INTERNATIONAL (2018-07 – 2020-06)
- Managed end-to-end remote recruitment processes, including sourcing, screening, virtual interviewing, assessment, selection support, and onboarding.
- Built qualified candidate pipelines through LinkedIn, job boards, applicant tracking systems, and recruitment platforms.
- Maintained accurate candidate records and provided timely communication and follow-up throughout the hiring process, supporting a positive candidate experience.
- Partnered with hiring managers and internal stakeholders to clarify staffing requirements, refine candidate profiles, and present qualified candidates within established timelines.
Customer Service Executive at SAFARICOM LTD (2016-08 – 2018-06)
- Delivered customer support through inbound and outbound calls, live chat, and email, resolving account, product, and service inquiries.
- Troubleshot customer concerns, processed service requests, and communicated accurate information about products, services, accounts, orders, and policies.
- Maintained accurate CRM records, documented cases, and updated customer information across voice and digital support channels.
- De-escalated challenging customer situations through active listening, empathy, and structured problem-solving, supporting positive resolutions and retention.
- Collaborated with internal teams to escalate complex cases and monitor outstanding issues within service-level and performance expectations.
Field Project Coordinator at DODORE KENYA (2014-08 – 2016-03)
- Coordinated field projects from planning through completion, supporting delivery against schedules, requirements, and quality standards.
- Organized field teams, assigned tasks, coordinated logistics, and maintained communication among staff, management, contractors, and external partners.
- Maintained activity reports, field data, schedules, budgets, and performance updates while coordinating corrective action on operational issues.
Direct Sales Representative at CFC STANBIC BANK (2012-07 – 2014-07)
- Promoted banking products and financial services through lead generation, referrals, cold calling, networking, and field sales.
- Conducted needs assessments and recommended appropriate products while clearly explaining features, eligibility requirements, pricing, and terms.
- Managed the sales cycle through application processing, documentation, follow-up, onboarding, and compliance with KYC and internal quality requirements.
