Customer care Officer
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Seasoned customer care professional well versed in customer experience and successful in achieving sales goals while maintaining high levels of customer satisfaction .
Opening and closing accounts in accordance to operating controls
Assists customers with routine account-related requests; researches and resolves account service inquiries/issues
turn a complaint/unhappy customer into a loyal satisfied customer with professional, empathetic service recovery
Sacco Teller - Unaitas Sacco Society, 1st March, 2018- 31st December, 2019
Attend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.
Attend to change transactions. Accept cheque and/or cash deposits in all accepted currencies, according to laid-down procedures.
Ensure that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
Ensure that cash holdings are kept within prescribed limits at all times.
Balance cash daily and report any differences promptly.
Identify and close on quality sales as per the Performance Contract.
Responsible for the implementation and adoption within the Branch of all Compliance, Anti-
Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
