Mary King'oo
Specialist: Computer Science
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About
Dedicated and detail-oriented IT Support professional with a Bachelor's degree in Computer Science and hands-on experience supporting ICT systems in a busy healthcare environment. Skilled in troubleshooting hardware and software issues, maintaining networks, managing databases, and providing end-user technical support. Committed to ensuring system reliability, minimizing downtime, and delivering efficient ICT services.
Seeking an entry-level IT Support or ICT Officer Role to contribute technical expertise and grow within a dynamic organization.
Experience
Internship - Jumia Hospital Huruma - Nairobi
(2024-05 - 2025-06)
- Provided first-level technical support to medical and administrative staff.
- Diagnosed and resolved hardware issues including desktops, printers, and networking equipment.
- Installed, configured, and updated software applications across departments.
- Assisted in maintaining and troubleshooting the Hospital Information System (HIS).
- Monitored network performance and resolved connectivity issues.
- Performed regular system backups and ensured data security compliance.
- Supported IT infrastructure upgrades to improve operational efficiency.
- Trained staff on basic system usage and troubleshooting procedures.
- Contributed to reducing system downtime by ensuring timely issue resolution and proactive maintenance support.
Education
Bachelor of Science - Computer Science - Laikipia University (2020 - 2024)
Kenya Certificate of Secondary Education - Mumbe Girls High school (2015 - 2019)
Kenya Certificate of Primary Education - Kathekani Primary School (2006 - 2014)
