Mary King'oo

Dedicated and detail-oriented IT Support professional with a Bachelor's degree in Computer Science and hands-on experience supporting ICT systems in a busy healthcare environment. Skilled in troubleshooting hardware and software issues, maintaining networks, managing databases, and providing end-user technical support. Committed to ensuring system reliability, minimizing downtime, and delivering efficient ICT services.

Seeking an entry-level IT Support or ICT Officer Role to contribute technical expertise and grow within a dynamic organization.

Internship - Jumia Hospital Huruma - Nairobi

(2024-05 - 2025-06)

• Provided first-level technical support to medical and administrative staff.
• Diagnosed and resolved hardware issues including desktops, printers, and networking equipment.
• Installed, configured, and updated software applications across departments.
• Assisted in maintaining and troubleshooting the Hospital Information System (HIS).
• Monitored network performance and resolved connectivity issues.
• Performed regular system backups and ensured data security compliance.
• Supported IT infrastructure upgrades to improve operational efficiency.
• Trained staff on basic system usage and troubleshooting procedures.
• Contributed to reducing system downtime by ensuring timely issue resolution and proactive maintenance support.

Bachelor of Science - Computer Science - Laikipia University (2020 - 2024)

Kenya Certificate of Secondary Education - Mumbe Girls High school (2015 - 2019)

Kenya Certificate of Primary Education - Kathekani Primary School (2006 - 2014)