Mary Mbula

To achieve excellence in my career by being a motivated, reliable, and collaborative team player who consistently delivers results with minimal supervision. To work in a challenging and rewarding environment where I can apply my skills, grow professionally, contribute to organizational goals, and achieve excellent results.

Team Leader - MKULIMAPAY CREDIT LIMITED

(2024-11)

• Started as a Telemarketing Agent, marketing loan apps to customers through outbound calls and follow-ups.
• Promoted to Team Leader, responsible for supporting, coaching, and motivating agents to achieve performance targets.
• Monitor team performance, provide feedback, conduct coaching sessions, and prepare daily/weekly performance reports.
• Support agents in customer engagement, objection handling, and improving application and conversion rates.

Debt Collector - Finley Africa Collections

(2023-01 - 2024-10)

• Worked as a Debt Collector on behalf of Tala and Equity Bank, following up with defaulters on outstanding debts.
• Successfully collected debts and achieved set collection targets.
• Developed strong negotiation, communication, and customer handling skills to encourage customers to make payments.

Ad Sales Manager - KEMAT Ventures

(2018-01 - 2021-12)

Worked as a Sales Representative and Event Coordinator, promoting the company’s products and services.

• Coordinated and organized events, including tents, halls, sound systems, and makeup services.
• Managed event preparations and ensured all arrangements were completed successfully and on time.

Attachment programme - County Council of Nairobi

(2017-08 - 2017-11)

I underwent my attachment programme at County Council of Nairobi where I gained skills

Volunteer - National Youth Service Naivasha Field Unit

Served the Government of Kenya as a Volunteer at National Youth Service Naivasha Field Unit attached to the hospital section

• Filingof patientdocuments
• Preparing patient medicine
• Cleaning
• Record patient document
• Ushering in guests
• Keeping confidential documents
• Attending minor patients
• Securing confidential document
• Guarding Government assets
• First Aid attendance
• Participating in state duties like parade on National holidays.
• Attending state security duties like, crowd control and helping during natural calamities e.g. flood, fireand hunger
• 6THAUG 2017-10THAUG 2017 and 25TH AUG 2017- 27TH AUG 2017 deployed as special police service unit to maintain law and order during National General Election

Mechanic and Transport Yard - COVERED DRIVING BCE LEVEL it contained basic mechanic, safety and driving,fast aid measures etc - National Youth Service (2017 - 2017)

National Youth Service (2016 - 2016)

Kenya Certificate of Secondary Education - ST MARY'S HIGH SCHOOL (2012 - 2015)

Kenya Certificate of Primary Education - NDOVEA PRIMARY SCHOOL (2003 - 2011)