Mary Mburu
Salesperson,customer service,Ngo mentor
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About
Results-driven and customer-focused professional with experience in retail sales, customer service, hospitality support, and small business management. Skilled in communication, teamwork, problem-solving, and handling customers in fast-paced environments. Proficient in computer applications and committed to delivering excellent customer experiences. Seeking opportunities in customer service, administration, retail, hospitality, or merchandising.
Experience
Salesperson at Felly Bakers (2019-01 – 2021-12)
- Assisted customers with purchases and ensured excellent customer satisfaction.
- Managed product displays and supported inventory organization.
- Handled cash transactions and maintained accurate records.
Customer Service Assistant at Local Eatery (2021-01 – 2022-12)
- Provided professional customer service in a busy hospitality environment.
- Responded to customer concerns and ensured smooth daily operations.
- Maintained cleanliness and supported food service activities.
Independent Shoe Seller at Self-Employed (2022-01 – Present)
- Managed customer orders, marketing, and daily sales operations.
- Built strong customer relationships through excellent communication.
- Tracked stock and handled business transactions efficiently.
Education
Certificate in Basic Training in Information Technology – Kiambu Training College (2021-01 – 2022-12)
Certificate in Cookery, Bakery and Services – St. Kizito Technical College (2021-01 – 2021-12)
Kenya Certificate of Secondary Education (KCSE) – Uhuru Kenyatta Secondary School (2015-01 – 2018-12)
